Wipro is Hiring for Service Desk Analysts!

Wipro is Hiring for Service Desk Analysts!

Are you passionate about IT and customer service? Do you thrive in a dynamic work environment where every day brings new challenges and opportunities to learn? If so, then we have great news for you! Wipro, a leading global information technology company, is currently looking to fill vacancies for Service Desk Analysts.

What does a Service Desk Analyst do?

As a Service Desk Analyst, you will be at the forefront of IT support, assisting clients and users with their technical issues and inquiries. Your responsibilities may include:

1. Providing first-level technical support via phone, email, or chat.
2. Troubleshooting hardware and software issues.
3. Logging and tracking incidents in the ticketing system.
4. Collaborating with other IT teams to resolve complex problems.
5. Ensuring timely resolution of issues to meet service level agreements (SLAs).

Why join Wipro?

Working at Wipro means being part of a global team that values innovation, diversity, and collaboration. Here are some reasons why you should consider joining us as a Service Desk Analyst:

1. Professional Growth: Wipro offers ample opportunities for learning and career advancement. Whether you are a fresh graduate or an experienced professional, you can build a rewarding career path with us.
2. Global Exposure: With a presence in multiple countries and industries, Wipro provides exposure to diverse projects and clients, allowing you to broaden your skills and knowledge.
3. Work-Life Balance: We believe in a healthy work-life balance and offer flexible work arrangements to support our employees’ well-being.
4. Culture of Excellence: At Wipro, we foster a culture of excellence and continuous improvement. You’ll work alongside talented colleagues who are passionate about delivering top-notch IT services.

Job Description

1. Be responsible for primary user support and customer service
   1. Respond to queries from all calls, portal, emails, chats from the client
   2. Become familiar with each client and their respective applications/ processes
   3. Learn fundamental operations of commonly-used software, hardware and other equipment
   4. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
   5. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
   6. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework

No.	Performance Parameter	Measure
1.	Service Desk Delivery	Adherence to TAT, SLA as per SoWMinimal EscalationCustomer Experience
2.	Personal	AttendanceDocumentation etc.

How to Apply?

If you are ready to take on the challenge and grow your career as a Service Desk Analyst at Wipro, visit our careers page to view the latest job openings and submit your application. We are looking for motivated individuals who are customer-focused and have a strong technical aptitude.

Apply: Click here

Don’t miss this exciting opportunity to join a global leader in IT services! Apply now and embark on a fulfilling career journey with Wipro.

Wipro is Hiring for Service Desk Analysts For more follow: careerflock