Technical Support Specialist
Are you passionate about technology and problem-solving? Do you have a strong background in providing excellent technical support and a drive to deliver outstanding customer service? SOTI, a leading provider of mobile and IoT management solutions, is looking for a Technical Support Specialist (Level 2) to join their team in Gurgaon, India. If you’re ready to take on the challenge of supporting cutting-edge technology, this is your opportunity to shine!
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Why Join SOTI?
SOTI is at the forefront of mobile and IoT device management, with an innovative platform that simplifies the complexities of managing mobile devices and applications. As part of SOTI, you’ll be contributing to a company that empowers organizations to optimize their mobile operations, boost efficiency, and stay ahead in the digital world.
Responsibilities
- Provide telephone and email based pre-sales and post-sales technical support (Level 2) for our software products
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Endeavor to respond to all customer requests in a timely manner while improving customer experience
- Some travel, local and international may be required in a supporting role for events.
- Create/assess Jira Tickets for Level 1 specialists and help them in triage process
- Coach and assist Level 1 agents to help them in their regular cases and manage their workload
Qualifications
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
- Minimum 1-2 years of relevant experience, exceptions for qualified candidates
- Strong problem solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
- Outstanding verbal and written communication skills in English.
How to Apply
Interested candidates can apply directly via the SOTI Careers page.
Join SOTI and become a part of a team that’s shaping the future of mobile and IoT management solutions!
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