Technical Support Engineer hiring at Microsoft
Are you a tech enthusiast passionate about solving complex challenges and delivering exceptional customer experiences? Microsoft, one of the world’s leading technology companies, is currently seeking a Technical Support Engineer to join its dynamic team. If you are eager to work in a fast-paced, innovative environment, this could be your opportunity to shine!
About the Role
As a Technical Support Engineer, you will serve as the first point of contact for Microsoft’s customers, helping them navigate technical issues with efficiency and expertise. You’ll collaborate with internal teams, use your problem-solving skills, and ensure Microsoft’s reputation for world-class customer support remains unmatched.
This role is perfect for individuals who are both technically proficient and customer-oriented. Your efforts will directly impact customer satisfaction and loyalty, making this a rewarding position for the right candidate.
Responsibilities
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
- OR 5+ years of technical support, technical consulting experience, or information technology experience.
- OR equivalent experience.
How to Apply
Ready to take the next step in your career? Apply now by visiting the official job posting on Microsoft’s career portal: Apply Here.
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