Technical support engineer hiring
Are you passionate about technology and eager to make a significant impact in the telecom industry? Ericsson, a global leader in telecommunications and technology solutions, is looking for a talented Support Engineer to join their dynamic team. This is your chance to be part of a company that is at the forefront of innovation and cutting-edge solutions.
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About the Role: Support Engineer
As a Support Engineer at Ericsson, you will be responsible for providing technical support to customers and ensuring the smooth operation of their systems. This role requires a deep understanding of telecommunications technology, excellent problem-solving skills, and the ability to work collaboratively with both internal and external stakeholders.
Responsibility and Tasks
- Handle and resolve Customer issues & Provide dedicated support
- Deliver results & meet customer expectations
- Handle Software Update Management (SUM)
- Handle Customers and internal Stakeholders from Technical perspective.
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority.
- Analyze and troubleshoot to Handle and provide support in critical and Emergency cases when needed.
- Interface and Interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases.
- Available to handle customer technical queries all the time and ensure timely response.
- Make constant efforts to be updated on relevant technical skills.Participate in Project activities and involve as needed.
- Take handover from Project and ensure all the check points completed.
- Good Working Relationship with Customer and Working groups.
- Take part in Operational review meetings as and when required.
- Understand and get updated on solution deployed in customer network.
- Make customer aware on product Life cycle i.e. HW or SW.
- Interface with customer for planned activities in network as needed.
Skill Experience
• Experience on working in 4G & 5G Packet Core is must. Following applications/functions are considered to be part of Packet Core :
• MME/AMF/SMF/PCC
• EPG/Packet Gateway
• SAPC/CCPC/5G Policy Controller
• An exceptional troubleshooting skill is required to solve the customer issues without escalating to the next level for competence units
• Should able do tracing and complex log’s analysis for Packet Core Nodes (4G & 5G)
• Exposure to any of the following Cloud Core applications/environment is desired
• CCSM/CCDM/CCRC (Sub. Management, Data Management, Resource Function)
• OpenStack (CEE), Kubernetes (CCD), IP Routing, IMS
• Strong technical skill should be exhibited when dealing with customer issues.
• Should have worked in a Support function earlier
• Past experience with Ericsson will be preferred
• Good knowledge of 3GPP in 5G Packet Core
How to Apply
If you’re ready to take the next step in your career and join a company that is shaping the future of telecommunications, apply now!
Visit Ericsson Careers to submit your application and become part of a global leader in technology.
Don’t miss out on this opportunity to advance your career with Ericsson. Apply today and embark on a rewarding journey with one of the world’s leading technology companies!
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