CrowdStrike is Hiring: Technical Support Engineer – Apply Now!

Technical Support Engineer at CrowdStrike

Are you passionate about cybersecurity and solving complex technical issues? Do you have a knack for providing world-class support? If yes, then CrowdStrike is looking for you!

Why Join CrowdStrike?

CrowdStrike is a global leader in cybersecurity, committed to stopping breaches and protecting businesses and organizations across the world. As a Technical Support Engineer, you’ll be a part of a talented and dynamic team, working on cutting-edge technologies in the fast-evolving cybersecurity landscape.

What You’ll Do

• As a Technical Support Engineer, you will be part of a highly skilled Customer Support team who support CrowdStrike customers 24×7 globally.
• Work in a dynamic and exciting technical environment with relentless focus on delighting our customers, partners and teammates.
• Demonstrate ownership of customer’s concerns – assess impact, troubleshoot logically, engage relevant stakeholders, identify root cause and resolve them to the satisfaction of our customers.
• Communicate effectively with internal and external stakeholders. Collaborate with them to resolve customer escalations quickly.
• Work with Product experts/Engineering to fix bugs or enhance product features.
• Manage time and work to meet or exceed operational goals.
• Learn cutting edge technologies and new product features
• Create/Share Knowledge articles and contribute to mentoring/training efforts.
• May be scheduled to work on shifts/holidays as per the business requirement.

What You’ll Need

• 3-8 years’ experience in Product Technical support role supporting Global enterprise customers
• Outstanding oral and written communication skills.
• Customer focus. Analytical thinking and Logical troubleshooting aptitude.
• Proven experience in troubleshooting and diagnosing issues at the application and operating system level within either Windows, Linux or Mac environments.
• Understanding of operating system fundamentals including user and kernel space, memory management, shared libraries, file and network IO, Windows registry, software distribution, etc
• Hands on experience using the tools and techniques to debug problems within either Windows, Linux or Mac environments

Identity Management

• Hands on experience in Windows Servers/Active Directory, MFA.
• Experience with Identity Protection and Zero Trust solutions
• Excellent knowledge of authentication protocols – Kerberos, LDAP, NTLM, SAML
• Good understanding of TCP/IP and troubleshoot network issues using Wireshark/PCAP analysis.
• Operational understanding of networking devices such as Routers, Switches and Firewalls would be a plus.

Cloud Technologies

• Experience working and troubleshooting in a SaaS cloud environment.
• Proven experience debugging and troubleshooting customer facing API/REST interfaces at both the JSON/HTTPS browser/client side and server-side web service termination, but also navigating within the backend cloud architecture which is responsible for fielding the request.
• Good understanding of SaaS components and large-scale databases like Cassandra, Kafka, Elasticsearch, Splunk, etc, and the role that they play within a cloud service.
• Familiarity with cloud orchestration tools like Docker, Kubernetes, etc
• Certification in any common Cloud platforms would be a plus.

Apply Now: Technical Support Engineer – CrowdStrike Careers

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