Technical Support engineer at Broadcom
Are you passionate about technology and enjoy solving complex technical challenges? Broadcom, a global leader in semiconductor and infrastructure software solutions, is hiring Technical Support Engineers for their Bangalore office at Kalyani Vista II. If you are looking for an exciting opportunity to work with cutting-edge technologies and support a global client base, this role could be perfect for you!
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Role Overview
As a Technical Support Engineer, you will play a critical role in ensuring seamless technical operations and delivering exceptional customer support. You will collaborate with clients, resolve technical issues, and contribute to enhancing Broadcom’s reputation for excellence in technology and customer service.
Essential Functions
- Resolve customer’s issues via the telephone, email, or Zoom session
- Reproducing issues in-house and responding promptly
- Regular follow-ups with customers with recommendations, updates, and action plans
- Escalate issues promptly according to standard operating procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture new learning for reuse throughout the organization
- Participate in technical communications with peers to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training,
- Read and work with other technical support engineers on cases that will help cultivate that expertise
Minimum Requirements – Technical Support engineer at Broadcom
- 4+ years of work experience in enterprise technical support
- Fluent written and verbal communication skills in English
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment
- The logical approach to problem-solving & Strong Troubleshooting experience
- Willingness to work in a 24×7 environment. Flexible to work evening/night hours and weekends long term if required. This may change as per business needs
- Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)
- Ability to troubleshoot networking issues at the L2-L7 layer.
- Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.
Preferred Qualifications
- Experience in Virtualization & Cloud computing will be preferred
- Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.)
- Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology
- Storage (FC, ISCI, etc.)
- Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / VMware Lastline
- Linux/Windows Server
How to Apply – Technical Support engineer at Broadcom
To apply for this exciting opportunity, visit the official Broadcom careers page and submit your application:
Apply Now
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