Technical Support Engineer
Are you passionate about open-source technologies and keen to work for a leader in the field? Red Hat is currently looking for a Technical Support Engineer specializing in OpenStack to join their team in Pune. This is an exciting opportunity for professionals who have a solid background in Linux, cloud infrastructure, and OpenStack technologies.
Table of Contents
About the Role
As a Technical Support Engineer at Red Hat, you will be responsible for troubleshooting and resolving customer issues related to Red Hat OpenStack Platform, providing technical assistance to customers, and ensuring they are able to fully leverage the power of Red Hat’s OpenStack solutions. This role demands someone who can deliver high-quality support, has strong problem-solving skills, and can collaborate with both internal and external stakeholders.
Responsibilities
- Ensure customers get the maximum value from our solutions and use them easily
- Provide issue resolution to strategic customers over various support channels
- Develop solutions for our customers while understanding their business needs
- Exceed customer expectations by providing outstanding customer service
- Keep our customers updated and ensure they are satisfied with our support
- Collaborate with other engineers to develop creative solutions for our customers
- Share your knowledge in the global Red Hat knowledge management system; present troubleshooting instructions and solutions to other engineers within the domain
- Manage customer cases and maintain clear and concise case documentation
- Participate case review conference call with customers when needed.
Experience
- 5+ years of Linux or UNIX system administration experience
- Bachelor’s degree or equivalent experience within the enterprise IT sector
- Technical knowledge and experience of the Linux kernel and networking
- Fundamental understanding of the OpenStack architecture and administration experience across all working components
- Advanced troubleshooting and debugging skills, with a passion for problem solving and investigation
- Demonstrated customer service experience or prior technical support experience; willingness to go above and beyond in assisting customers
- Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support.
- Red Hat certification like Red Hat Certified System Administrator (RHCSA) in Red Hat OpenStack, or Red Hat Certified Engineer (RHCE), or willingness to pursue certificate within first 90 days
- Ability to deal with rapid change and limited structure
- Proven ability and willingness to learn new open source technologies
- Excellent written and verbal English communication skills.
The following are considered a plus
- Previous experience with Ceph or Gluster storage
- Relevant industry experience with software defined networking (SDN), network function virtualization (NFV), and cloud networking
- Professional experience with the telco industry
- Scripting or programming experience in languages like Bash, C, or Python.
Why Red Hat?
Red Hat is a global leader in open-source software solutions, and by joining the team, you’ll become part of a community that is driving innovation in open-source technology. Red Hat offers an inclusive work environment, competitive salary, and ample opportunities for professional growth.
Location
This role is based in Pune, a vibrant city known for its tech innovation and cultural diversity.
How to Apply
Interested in becoming a part of Red Hat’s dynamic support team? Apply now via the link:
Join Red Hat and be part of a company that is transforming the future of open-source technologies!
For more jobs visit careerflock official page. Technical Support Engineer, Technical Support Engineer, Technical Support Engineer, Technical Support Engineer