Technical Support Engineer
Are you a tech-savvy professional looking for an exciting opportunity to advance your career in technical support? Look no further! NTT, a global leader in technology services and solutions, is currently seeking talented individuals to join their team as Technical Support Engineers in Chennai. If you have a passion for technology and a drive to provide exceptional customer service, this could be the perfect role for you.
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About NTT
NTT is a leading global technology services company that delivers cutting-edge solutions to clients worldwide. With a commitment to innovation and excellence, NTT provides a wide range of services including cloud solutions, cybersecurity, managed services, and more. Joining NTT means becoming part of a dynamic team that is dedicated to making a difference in the technology landscape.
Key Roles and Responsibilities
- Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
- Perform necessary checks, apply monitoring tools and respond to alerts
- Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
- Assist in analyzing, assigning, and escalating support calls
- Investigate third line support calls assigned and identify the root cause of incidents and problems
- Report and escalate issues to 3rd party vendors if necessary
- Provide onsite technical support to clients and provide field engineering services to clients
- Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
- Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
- Proactively identify opportunities for work optimization including opportunities for automation of work.
Knowledge, Skills, and Attributes
- Ability to communicate and work across different cultures and social groups
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
- Ability to maintain a positive outlook at work
- Ability to work well in a pressurized environment
- Ability to work hard and put in longer hours when it is necessary
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
- Ability to adapt to changing circumstances
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Required Experience
- Demonstrated work experience
- Demonstrated experience required in Engineering function within a medium to large ICT organization
- Demonstrated experience of Managed Services
- Demonstrated working knowledge of ITIL processes
- Demonstrated experience working with vendors and/or 3rd parties.
How to Apply
If you are ready to take your career to the next level and join a leading technology services company, we encourage you to apply for the Technical Support Engineer position at NTT. Click below to submit your application and learn more about this exciting opportunity.
Don’t miss out on the chance to be part of a dynamic team that is shaping the future of technology. Apply today and embark on a rewarding career journey with NTT!
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