Technical Support Engineer
Are you an experienced technical support professional looking to advance your career with a leading cloud computing company? ServiceNow, renowned for its innovative cloud-based solutions, is actively seeking skilled Technical Support Engineers to join their team. If you thrive in a dynamic environment and are passionate about providing exceptional support, this role is for you!
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About ServiceNow
ServiceNow is a global leader in cloud computing, delivering digital workflows that create great experiences and unlock productivity. ServiceNow transforms old, manual ways of working into modern digital workflows, making work faster, simpler, and more efficient. With a commitment to innovation, ServiceNow helps organizations around the world achieve their full potential.
Must have experience installing, implementing, or maintaining one (or more) of the following
- LDAP/Active Directory
- SSO (e.g. SAML, SiteMinder)
- Email Infrastructure
- Web Services (consuming or providing) (SOAP, REST)
- Data Extraction Technologies (e.g. JDBC, ODBC)
- Network infrastructure
- Any bi-directional, automated integration between two systems
- • Working knowledge of the components in a web applications stack
- Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
- Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell
- Experience with relational databases (e.g. MySQL, Oracle)
- Experience administering: Linux/Unix OR Microsoft Server
- Excellent verbal and written communication skills
- Works well in a team environment
- Strong personal commitment to quality and customer service
- Ability to understand and communicate complex technical systems
- Proven ability to maintain a professional demeanour when handling complex customer & internal issues
- An understanding of ITSM, ITIL, or CMDB
Preferred Skills:
- Previous experience working with the ServiceNow platform (in particular Authentication/Email/Web Service/Import/Export configurations)
- Experience working with cloud based software like Microsoft Azure, Amazon Web Services, Google Cloud Platform, Okta
- Familiarity with Eclipse IDE
- Experience troubleshooting and optimising web application performance
- Previous experience in software development or software consulting.
- Experience providing SaaS support is desirable.
How to Apply
Ready to take your career to the next level with ServiceNow? Apply now for the Technical Support Engineer position by visiting the ServiceNow Careers page and submitting your application.
Don’t miss this chance to join a global leader in cloud-based solutions and make a significant impact in the tech industry. We look forward to welcoming you to the ServiceNow team!
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