Exciting Opportunity at GE Vernova: Join Us as a Service Specialist L1 – Technical Support | 1+ Experienced

Technical Support Engineer

Are you passionate about technical support and looking to make a meaningful impact in a globally renowned company? GE Vernova is thrilled to announce a fantastic career opportunity for the position of Service Specialist 1 – Technical Support. If you’re ready to bring your skills to a dynamic and innovative team.

About GE Vernova

GE Vernova is a leader in providing advanced technology and services across various industries. With a commitment to innovation and excellence, we are dedicated to solving the world’s biggest challenges in energy, healthcare, and aviation. Our team is composed of talented professionals who are driven by a shared purpose to make the world a better place through cutting-edge solutions.

Job Description Summary

Post Sales support of customer issue. This can include repairs (both returns and field), technical support or a field service or other service request Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Roles and Responsibilities

• Own the resolution of post-sales technical customer issues. Level 1,2,3 Technical Support – Resolves post sales Technical Issues. As the technical depth required to resolve an issue increases, the level” of skill set increases. For some products 1 individual may handle levels 1,2 and 3 while for other products these may be separate individuals with increasing skill sets.
• Developing in-depth knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute policy/strategy.
• In-depth understanding of key business drivers; uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the area.
• Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
• A job at this level is likely to be an individual contributor with proven interpersonal skills or an early people leader who can hire and develop talent. Provides informal guidance to new team members.

Required Qualifications

This role requires advanced experience in the Services & Technical Support. Knowledge level is comparable to a Bachelor’s degree from an accredited university or college ( or a high school diploma with relevant experience).

How to Apply

Ready to take the next step in your career? Apply now to become a Service Specialist 1 – Technical Support at GE Vernova. To apply, visit our job listing.

Don’t miss out on this exciting opportunity to join a world-class team and make a difference. We look forward to welcoming you to GE Vernova!

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