Technical Support at Nokia

Are you ready to take your career to the next level? Nokia, a global leader in telecommunications and technology, is excited to announce new opportunities for Specialist Technical Support roles. If you are passionate about technology, thrive in a fast-paced environment, and are eager to make a significant impact, we want you on our team!

About Nokia

At Nokia, we are dedicated to creating technology that connects the world. With a rich history of innovation and a commitment to excellence, we are at the forefront of the telecommunications industry. Our mission is to provide seamless connectivity and empower people to achieve more through cutting-edge solutions.

HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN

Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer request cases and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area.

-May support areas by participating in emergency and 24/7 duty(emergency duty on rotational basis only for limited time in a month)

-Level 2 Technical Support – TAC – Packet Core.

-Customers Regions– APAC & India, MEA & Europe, NAM

-Timing – Engineer assigned to region. Engineer/region team receive cases from all customers in that region. To follow region specific timings.

-Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.

Good in All Technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
Experience with trouble ticket tools and process.
Fault identification/correction/ reporting skills on the particular subsystem and equipment
Having Excellent in logical / analytical skills.
Ready to support Emergencies on a 24/7 basis

. Flexible to work in different time zones.

Linux Cloud certification.
Good in IP – Networking.
Fluency in communication skills à English
Strong problem-solving ability
Ability to perform multiple tasks concurrently with ease and professionalism – Primary responsibility of Case handling and Emergency handling, and in addition fulfilment of some requirements of S/w upgrades, Integration & Commissioning.
Service and Customer oriented
Team work
Availability for travel.

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organizational practices and precedents.

10+ years of relevant experience and/or a graduate equivalent (or higher) degree.
Level 2 Technical Support – TAC – Packet Core.
Experience with troubleshooting tools, Trace & log file analysis tools, and with measuring equipment PACO requires good knowledge on cloud and container infrastructure.
Good in All Technology call flows – 2G, 3G, 4G, 5G, as per 3GPP standards.
Experience with trouble ticket tools and process.
Fault identification/correction/ reporting skills on the particular subsystem and equipment
Having Excellent in logical / analytical skills.
Ready to support Emergencies on a 24/7 basis
Flexible to work in different time zones.
Linux Cloud certification.
Good in IP – Networking.

How to Apply

Ready to embark on an exciting journey with Nokia? Apply now for the Specialist Technical Support role by visiting the following link: Nokia Specialist Technical Support Application.

Join us at Nokia and help us connect the world!

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Join Nokia as a Specialist in Technical Support | 1+ Experience | Apply Now!!