Technical Support Associate

Are you passionate about technology and looking to kick-start your career in the IT industry? Do you enjoy problem-solving and helping others with technical issues? If so, we have the perfect opportunity for you! SOTI, a global leader in mobile and IoT management solutions, is looking for enthusiastic and dedicated individuals to join our team as Technical Support Associates.

About SOTI

At SOTI, we innovate. Our cutting-edge solutions ensure that mobile devices and IoT endpoints are secure, managed, and optimized for business success. We empower organizations to mobilize their operations and deliver exceptional customer experiences. With a presence in over 170 countries and a commitment to continuous improvement, SOTI is a dynamic and exciting place to grow your career.

Responsibilities

Provide telephone and email based post-sales technical support for our software products
Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
Work proactively to update customers by reporting progress regarding outstanding queries
Endeavor to respond to all customer requests in a timely manner while improving customer experience
Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
Use various devices to reproduce customer environments in order to troubleshoot issues further.

Qualifications

Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
Minimum 1- 2 years of relevant experience, exceptions for qualified candidates
Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
Outstanding verbal and written communication skills in English
Fluency in Spanish or French would be an asset.

How to Apply

If you’re ready to embark on an exciting career journey with SOTI, we’d love to hear from you! Click the link below to apply for the Technical Support Associate position in Gurgaon, India:

Apply Here

Make sure to include your resume and a cover letter outlining your interest in the role and how your skills and experiences align with our requirements.

Join SOTI and be part of a team that’s shaping the future of mobile and IoT management. We look forward to welcoming you!

Technical Support Associate

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Technical Support Associate
Technical Support Associate

Exciting Opportunity: Join SOTI as a Technical Support Associate | 0+ Experienced | Apply Now!