Technical Specialist

Are you an experienced IT professional looking to elevate your career in platform support? NTT DATA, a global leader in IT services and solutions, is currently seeking a Technical Specialist – Platform Support to join their team. This is an excellent opportunity to work with cutting-edge technologies, solve complex challenges, and collaborate with a world-class team of experts.

Job Role: Technical Specialist – Platform Support

As a Technical Specialist – Platform Support, you will be responsible for maintaining and supporting platform services that drive critical business functions. Your role will involve troubleshooting platform-related issues, ensuring system availability, and optimizing performance across various platforms. You will collaborate with cross-functional teams to implement technical solutions that improve efficiency and reliability.

Key Roles and Responsibilities

Provides support to users/administrators of the NTT platform
Supports and contributes to the growth of best practices for delivery of support services
understanding of NTT platform, Cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations

Acts as a customer advocate, prioritizing and managing assigned incidents and escalations in queue with little or no supervision
Engages with the cross functional teams such as operations and engineering to build, drive and improve tools and processes for quicker issue resolution
Mentors less experienced team members in the various technologies.

Knowledge, Skills and Attributes

Solid working knowledge of the components in cloud/web applications
understanding network monitoring connectors such as SCOM, Solarwinds etc.
understanding of SNMP traps and MIBs/OIDs

Ability to understand and modify basic XML, JSON, Regular Expressions (RegEx)
Strong understanding of the HTTP/HTTPS Request and Response Cycle
Good understanding of database concepts

A fundamental understanding of ITSM, CMDB and ITIL business process
Strong troubleshooting/root cause isolation skills
Demonstrated creative problem-solving approach and strong analytical skills

Must be proficient with analysing log files and standard debugging concept
Familiarity with tools and practices of the trade such as incident management, knowledgebase, defect and escalation management
Solid understanding of email infrastructure/protocols

Seasoned, experienced professional; has complete knowledge and understanding of area of specialization
Uses evaluation, judgment, and interpretation to select right course of action
Solid understanding of Web Services – REST and SOAP and Authentication mechanisms – Single Sign-on, LDAP

Must have basic object-oriented programming skills (Java strongly preferred)
Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
Ability to multi-task and work with high-value customer administrators and developers

Should be a team player working efficiently in a collaborative environment
Strong personal commitment to quality and customer service
Proven ability to maintain a professional demeanour when handling complex user issues.

Academic Qualifications and Certifications

Bachelor’s degree or equivalent in Information Technology/Computer Science or related
ITIL v3 certification

Required Experience

Seasoned experience providing customer facing technical support

Seasoned demonstrated experience providing web development support is highly desirable
Seasoned demonstrated experience working with the ServiceNow platform (ITSM, ITOM, CSM and FSM)

How to Apply

Ready to take your career to the next level? Don’t miss this chance to join NTT DATA as a Technical Specialist – Platform Support.

Apply Now

Be part of a dynamic team and make an impact today!

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NTT DATA is Hiring: Technical Specialist – Platform Support | Apply Now!!