Unlock Your Career Potential: Technical Consulting Engineer Vacancy | 2+ years

Technical Consulting Engineer in CISCO

Are you a tech enthusiast looking for a challenging yet rewarding career opportunity? Cisco, a global leader in networking and IT infrastructure solutions, might have just the perfect role for you! Cisco is currently seeking qualified candidates for the position of Technical Consulting Engineer, offering a unique chance to work with cutting-edge technologies and be part of innovative projects that shape the future of networking.

TittleTechnical Consulting Engineer
AREA OF INTERESTCustomer Experience
JOB TYPEProfessional
JOB ID1422348
Technical Consulting Engineer

What is a Technical Consulting Engineer?

A Technical Consulting Engineer at Cisco plays a pivotal role in providing technical guidance and support to customers, partners, and internal teams. This role combines deep technical expertise with strong communication and problem-solving skills to deliver top-notch solutions and ensure customer satisfaction. As a Technical Consulting Engineer, you’ll have the opportunity to work on diverse projects, collaborate with cross-functional teams, and continuously learn and grow in a dynamic environment.

Role & Responsibilities

  • Respond to customer support requests via phone and email
  • Diagnose and provide solutions to technical issues
  • Research issues while maintaining communication with end-users
  • Raise issues to Tier II and Tier III support, as needed
  • Build end user documentation and recommend procedure changes to improve efficiency
  • Multitask efficiently, toggling from email support to incoming calls throughout your shift
  • Maintain composure in a fast-paced professional environment
  • Solving problems accurately, creatively, and efficiently
  • Work well in a distributed team environment
  • Multi-functional collaboration
  • Able to work weekends on a rotational schedule
Technical Consulting Engineer in CISCO

Minimum Qualifications for Technical Consulting Engineer in CISCO

  • You have achieved a bachelor’s degree, or have accrued relevant past work experience, in a technical field (CS/CE/EE preferred) and have 2+ years of customer facing experience in network/IT support.
  • Have a real passion for supporting network security products.
  • Experienced at solving sophisticated networking issues and have a superb grasp of fundamental networking.
  • Strong verbal and written communication skills, and you are skilled in answering customers’ technical inquiries.
  • Desire to expand your skills, move into new areas.
  • Diligent and analytical.
  • Comfortable problem solving via both phone and email.
  • Hold a CCNA (R&S or Security) certification or have equivalent work experience.

Desired Skills

  • Familiarity solving and understanding LAN/WAN environments, Active Directory, DNS, multiple OS platforms, cloud-based security products
  • Experience in high level Wireshark analysis
  • Web Proxy support experience
  • Familiarity with Firewall, ISR or VPN
  • Familiarity with Zendesk, JIRA
  • Ability to prioritize and work responsibly with or without direct supervision.

You should apply if you…

  • Care about giving to an amazing work culture and environment
  • Are comfortable navigating a fast-paced role
  • Are comfortable asking questions and reading documentation daily
  • Are passionate about helping customers
  • Have impeccable communication – both verbal and written
  • Can work weekends on a rotational basis

Important things to note

  • This is a role where change is constant
  • We are a team that pushes each other and learns together
  • This is a customer facing frontline support role
  • Working some weekends is required
  • Assisting customers via phone is required
  • You must be comfortable asking for help

How to Apply:

If you’re excited about the prospect of becoming a Technical Consulting Engineer at Cisco, don’t hesitate to apply! Visit the Cisco Careers website here to view the full job description and submit your application online. Be sure to highlight your relevant experience, technical skills, and passion for technology in your resume and cover letter.

Conclusion:

Cisco’s Technical Consulting Engineer role presents a fantastic opportunity for tech-savvy individuals who thrive in a dynamic and fast-paced environment. By joining Cisco, you’ll not only contribute to groundbreaking projects but also embark on a fulfilling career journey filled with growth, learning, and meaningful impact. Don’t miss out on this chance to be part of a global leader in the tech industry—apply today and take the first step toward an exciting future with Cisco!

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