System Engineer at Wipro
Are you a tech enthusiast looking for a dynamic career in system engineering? Wipro, a global leader in information technology, consulting, and business process services, is seeking talented individuals to join their team in Noida.
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Why Wipro?
Wipro offers:
- A vibrant work environment
- Opportunities for career growth
- Competitive salary and benefits
- Continuous learning and development programs
Don’t miss this chance to advance your career with one of the industry’s leading companies. Apply now and take the first step towards a rewarding future at Wipro!
Skills and Experience
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support
- Answer incoming calls and respond to customer’s emails in timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and Offer Solution to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains who can best support he user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
How to Apply
If you are ready to take the next step in your career with Wipro, don’t miss this opportunity. Apply now and join a team of dedicated professionals committed to excellence in IT solutions.
For more information and to submit your application, please visit the Wipro Careers page.
Take the leap towards a fulfilling career with Wipro, where your skills and passion for technology will be valued and nurtured!
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System Engineer at Wipro, System Engineer at Wipro