Support Engineer
Are you a tech enthusiast with a passion for solving complex problems and providing exceptional support? Elastic, the company behind Elasticsearch, Kibana, Beats, and Logstash, is on the lookout for a talented Support Engineer to join their dynamic team in India. If you’re ready to take your career to the next level, this could be the perfect opportunity for you!
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About Elastic
Elastic is a search company that builds self-managed and SaaS offerings to help businesses, government agencies, and nonprofits find what they need faster. From building mission-critical search applications to operational monitoring, security, and observability, Elastic’s solutions are used globally across various industries. With a culture that encourages innovation, growth, and collaboration, Elastic is dedicated to its employees’ professional development and well-being.
Role and Responsibilities
- Ensuring technical customer issues are serviced within our contractual SLA, and managed to resolution
- Maintain strong relationships with our customers for the delivery of technical support
- Have a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction
- Work across multi-cultural and geographically distributed teams.
Experience
- 5+ years of proven experience in Technical Support in a Software business.
- A technical background in fields like; Information Technology, Network Engineering, Software Engineering etc.
- Highly collaborative, contributing to the success of a team through actions such as building and delivering training, leading or participating in initiatives/projects
- Strong verbal and written communication skills in English
- Ability to work in a fast paced environment with an adaptable and “customer first” mindset
- Knowledge of databases or search software technologies
- Experience with SaaS and/or Distributed systems
- Experience with Linux/Unix
- Experience with APIs
- Proven track record of continued learning and skill improvement
- Experience with administering and/or troubleshooting Elastic products in a production environment
- Proven strong technical understanding of software products.
- Familiarity with Knowledge Centered-Services (KCS)
- Experience as a mentor or coach and/or in other aspects of team leadership
- Experience with Networking and/or Load Balancers
- Experience with Kubernetes.
Why Elastic?
Innovative Environment: Work with cutting-edge technology and be part of a company that values innovation and creativity.
Career Growth: Elastic offers ample opportunities for professional development and career advancement.
Global Impact: Join a company whose solutions are used by leading organizations worldwide.
Supportive Culture: Be part of a collaborative team that encourages knowledge sharing and continuous learning.
How to Apply
Ready to embark on an exciting journey with Elastic? Apply now to become a Support Engineer and be a crucial part of a company that’s revolutionizing the way the world searches for information. Click the link below to apply:
Apply for Support Engineer at Elastic
Don’t miss this opportunity to join a global leader in search technology and make a significant impact. Apply today and start your adventure with Elastic!
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Support Engineer