Solution Support Engineer
Are you a tech enthusiast with a passion for solving complex problems and providing top-notch support? SAP has an exciting opportunity for you! We are looking for a Solution Support Engineer to join our dynamic team in Bangalore. If you’re ready to take your career to the next level, this could be the perfect role for you.
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About SAP
SAP is a global leader in enterprise software, helping companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition.
Responsibilities
- Win customer loyalty by creating memorable experiences for customers.
- Responsible to deliver ‘customer-centric service experience’ to our customers during every interaction.
- Develop and maintain strong functional and technical product knowledge.
- Work with our America based customers in resolving their queries, issues related to SAP Concur Product.
- Resolve customer issues with transparency and urgency.
- Maintain ownership of the issue, manage client expectations & drive deliverables.
- Provide regular updates on cases statuses and escalate issues while maintaining the customer experience.
- Create availability in daily schedule for customer calls.
- Responsible to make a human connection, demonstrate empathy and stay engaged until the customer query or issue is resolved.
- Explore opportunities to refine process practices and embrace change needed to achieve organizational goals.
- Conduct all external facing communication in a professional manner, and to a high level of customer service.
- Reinforcing a positive team culture by building and sharing knowledge, assisting others, and collaborating.
- Work effectively with peers, other departments, and management from different time zone to ensure customer needs or queries are handled effectively.
Experience
- Bachelor’s degree or equivalent. Preferred Travel & Tourism qualification.
- External customer facing experience.
- TMC experience preferred
- 4 to 7 years of total experience with 3 years relevant experience in travel management/corporate travel/GDS.
- Ability to express thoughts clearly & professionally for fluent customer interaction (English).
- Display passion for & responsibility to the customer, business & team.
- Research based Learning oriented, analytical mindset for expert problem solving
- Task based, process driven approach to achieving objectives
- Schedule flexibility working on the weekends and should be flexible to work on any shift (APAC/EMEA/AMER)
- Preferable experience with SAP Concur products or on similar SaaS / Cloud products.
- Preferable technical know-how on Selenium, Python or any programming language for automation.
How to Apply
If you’re ready to take on this exciting challenge and join a world-leading company, apply now! Visit SAP Careers to submit your application and learn more about this incredible opportunity.
Don’t miss out on the chance to advance your career with SAP. We look forward to welcoming you to our team!
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