Siemens Application Support Engineer
Are you ready to advance your career with Siemens, a global leader in technology and innovation? Siemens is on the lookout for talented individuals to join their team as Application Support Engineers. If you are passionate about solving technical challenges and delivering outstanding application support, this is the perfect opportunity for you.
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About Siemens
Siemens is a multinational powerhouse known for its cutting-edge technology and commitment to transforming industries. With a strong focus on sustainability and innovation, Siemens provides an environment that fosters growth, creativity, and collaboration.
Role Overview
As an Application Support Engineer, you will be the cornerstone of ensuring seamless functionality and performance for critical applications. You’ll work closely with cross-functional teams to address technical issues, enhance user experiences, and maintain the integrity of business operations.
Experience
- Preferably have around 7-10 years of ALM / Polarion Support experience with minimum 2 years supporting a customer production instance.
- Engineering degree or equivalent experience from a reputed university
- English proficiency and the ability to produce clear documents are required. Outstanding analytical, communication, and organizational abilities
- Ability to communicate complex technical concepts clearly and effectively
- Contributes to process improvement in Application support and maintenance, providing feedback on the use of processes, systems, and tools in real world situations
- Focusses on mentoring others to improve technical delivery & support across the business, proactively sharing knowledge to transfer expertise
- Understands common software development principles and lifecycle
- Ability to quickly adapt to a changing environment
Roles and Responsibilities
- Tackle Customer tickets on the application
- Apply patches on Test, UAT and Production Server
- Document root cause analysis of issues
- Communicate with users on issues
- Co-ordinate with Internal team.
- Provide workarounds to issues
- Work in shifts to support 24×7 customers
- Willing to work on call basis during any holidays.
- Develop Knowledge Management database for solved issues.
Mandatory Skills
- Polarion installation & Configuration
- Preferably possess Siemens ALM Polarion solution skills to do Polarion installation in clustered environment, configuration, and troubleshooting.
- ALM/Polarion triaging with strong analytical, systematic problem solving and troubleshooting skills.
- Working experience with web applications, client-server architecture
- Strong analytical and trouble shooting skills
- Has a systematic way to solve problems
- Should be able to perform root cause analysis and arrive at the right solution
- Excellent verbal and written communication skills
- We require a Good Team player, learning attitude – willing to learn new things
- We need a candidate with Basic Linux and Windows Operating System knowledge
How to Apply
Don’t miss out on this exciting opportunity to build your career with Siemens. To apply for the Application Support Engineer position, click here.
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