Senior Technical Support Engineer

Join Avaya as a Senior Technical Support Engineer: Your Gateway to Innovation | 3-4 years of Experience

Senior Technical Support Engineer

Seeking a technical support jobs in NCR? Are you ready to embark on a journey of innovation and technical excellence? Avaya, a global leader in digital communications, is currently hiring a talented individual to join their team as a Senior Technical Support Engineer in Gurgaon. This is a fantastic opportunity for skilled professionals who thrive in dynamic environments and are passionate about delivering exceptional technical solutions.

Location:  Gurgaon, HR, IN
Experience: 3 – 4 Years of Experience
Education: BE/B.TECH

Why Join Avaya?

  1. Innovative Environment: Avaya fosters a culture of innovation, where employees are encouraged to think creatively and push boundaries to deliver state-of-the-art solutions.
  2. Global Impact: Avaya’s solutions impact businesses globally, providing opportunities to work on diverse projects and collaborate with teams from around the world.
  3. Career Growth: Avaya is committed to employee development, offering training programs, certifications, and growth opportunities to help you advance your career.
  4. Work-Life Balance: Avaya values work-life balance, offering flexible work arrangements and a supportive work environment.
Senior Technical Support Engineer

Job Description

  1. An individual contributor who provides advanced remote post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities.
  2. Provides support for medium to highly complex end user installations, configurations, upgrades and migrations through advanced problem solving and troubleshooting.
  3. Includes supporting 3rd party products and occasional on-site support.
  4. As a support engineer have to analyzes symptoms, logs, and data required to resolve issues of medium to high complexity.
  5. Independently determines and develops approaches to solutions.
  6. Proactive in monitoring and resolving low complexity downstream effects as a result of the fix. May highlight more complex issues.
  7. Displays an understanding of the functionality and usage of the product and in conjunction with associated product.

How to Apply

If you are excited about the prospect of joining Avaya as a Senior Technical Support Engineer and making a difference in the world of digital communications, apply now through Avaya’s Careers Page. Don’t miss this opportunity to be part of a dynamic team driving innovation and excellence!

Senior Technical Support Engineer

Senior Technical Support Engineer

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