Senior Support Engineer
Are you passionate about solving complex technical challenges and delivering top-notch customer support? Atlassian, a global leader in collaboration and project management software, is seeking a talented and motivated Support Engineer to join their dynamic team. If you thrive in a fast-paced environment and have a knack for troubleshooting, this could be the perfect opportunity for you.
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About Atlassian
Atlassian is renowned for its innovative products like Jira, Confluence, Trello, and Bitbucket, which empower teams to collaborate more effectively. The company has a strong commitment to fostering a culture of innovation, inclusion, and continuous learning. With a global presence, Atlassian offers a diverse and inclusive workplace where your unique talents and perspectives will be valued.
Responsibilities
- Wow Atlassian customers and partners by providing quality and support
- Collaborate with other team members in Atlassian offices globally
- Become one of our team of specialists improving our support capabilities, capacity, and quality for our largest customers
- Analyse, troubleshoot, and problem solve, while providing root cause analysis
- Help shape and influence our support services and product capabilities
- Engage directly with customers and be a critical partner for their adoption.
Skills and Experience
- Empathy for our customers and conversational skills
- Kindness and integrity towards your peers, with experience with sharing knowledge
- Deep curiosity to seek out and resolve problems
- 8+ years of experience in support, software services, and system administration for a large end-user community
- Familiarity with multiple operating systems (Linux, OS X, and/or Windows)
- Test and development for web applications in a SaaS environment
- Experience with SQL databases, JavaScript, VBScript, and REST APIs.
- Experience Scaling Agile methodologies (e.g. SAFe, Spotify, Value Engineering, Scrum@Scale, LeSS)
- Experience with .NET and C#
- Experience working with Atlassian products (Jira software certification is a huge bonus!)
- Understanding of application server technologies (e.g. Microsoft IIS, Tomcat, Apache, WebSphere)
- VPN configuration (preferably with Amazon Web Services, Cisco firewall)
- Debug certificate-based mutual TLS and SSL authentication
- SSO implementations (preferably with SAML 2.0, OAuth/OAuth 2.0)
- Parse JSON logs
- Analyze Apache HTTP Server and IIS logs.
Why Join Atlassian?
Career Growth: Atlassian is committed to helping employees grow their careers through continuous learning and development opportunities.
Innovative Environment: Work with cutting-edge technology and a team that is always pushing the boundaries of what’s possible.
Global Impact: Contribute to products that are used by millions of people worldwide.
Inclusive Culture: Join a company that values diversity, equity, and inclusion, and fosters a supportive work environment.
How to Apply
Ready to take the next step in your career? Apply now to become a Support Engineer at Atlassian and be part of a company that is shaping the future of teamwork and collaboration.
This is your chance to make a significant impact at one of the world’s leading tech companies. Don’t miss out on this exciting opportunity to advance your career and work with a team of passionate professionals.
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