Oracle Technical Support Engineer hiring
Are you ready to be part of a team that drives innovation and delivers exceptional technical solutions? Oracle, a global leader in enterprise software and cloud solutions, is hiring for the position of Technical Support Engineer. If you have a passion for problem-solving and a commitment to customer success, this opportunity is for you!
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About Oracle
Oracle is a powerhouse in the tech industry, renowned for its robust database solutions, advanced cloud infrastructure, and commitment to innovation. Working with Oracle means being part of a team that impacts businesses globally and drives technological transformation across industries.
Responsibilities
The Immediate Response Center (IRC) provides world-class incident management services based on ITIL best practices. The IRC Event Management (EM) represents a subset of IRC operations, designed to minimize potential client database, system, network, and application incidents through a combination of proactive monitoring techniques and cutting-edge automated tools. As a Technical Support Engineer I, you will provide technical support for internal tools/applications and processes.
In this role, you will proactively monitor system/application alarms, investigate, analyse, resolve, or escalate alarms and service requests. Your responsibility also includes, prioritizing and managing work queue in accordance with service level agreements, documenting investigation and issue resolution, triaging issues to appropriate second-level resources for resolution, investigating and diagnosing performance issues of tools/applications. Additionally, you will troubleshoot by gathering information, shadowing end users, testing workflows internally/externally, analysing log files, querying tables, and updating database fields.
Basic Qualification
- At least 4 years total combined completed higher education and/or related work experience including:
bachelor’s degree in information systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.
Preferred Qualifications
- At least 2 years experience in Application Support ,Linux and SQL
- Good knowledge and hands on Experience with Linux and SQL
Expectations
- Must reside in or willing to relocate to Bengaluru, Karnataka
- Willing to work in shifts, additional or irregular hours (Night Shifts) as needed and allowed by local regulations.
- Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position.
- Strict adherence to schedules.
- Perform other responsibilities as assigned.
- Ability to remain calm and think clearly under high-pressure situations.
- Multitasks and comfortable with repetitive work.
- Fluent in English to interact with global associates.
How to Apply?
Ready to take the next step in your career? Applying is simple:
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