NTT data Technical Support Engineer
Are you passionate about solving technical challenges and providing top-notch support? NTT Data, a global leader in IT services and consulting, is looking for talented Technical Support Engineers to join their dynamic team. If you’re ready to take the next step in your career, this opportunity might be the perfect fit for you!
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Why Join NTT Data?
NTT Data is a company that values innovation, collaboration, and excellence. With a global presence, they offer employees the chance to work on cutting-edge technologies and projects that make a difference. Joining NTT Data means becoming a part of a company that prioritizes professional growth and workplace satisfaction.
About the Role
As a Technical Support Engineer at NTT Data, you will be responsible for providing exceptional technical support to clients. You’ll troubleshoot issues, resolve technical problems, and ensure customer satisfaction through efficient and effective solutions.
Key Responsibilities
- Monitors client infrastructure and solutions.
- Identifies problems and errors prior to or when they occur.
- Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.
- Investigates first line incidents assigned and identifies the root cause of incidents and problems.
- Fulfils approved requests following agreed procedures.
- Provides telephonic or chat support to clients when required.
- Executes approved maintenance activities including patching and configuration changes.
- Follows the required handover procedures for shift changes to ensure service continuity.
- Reports and escalates incidents where necessary.
- Ensures the efficient and comprehensive resolutions of incidents and requests.
- Proactively identifies opportunities for work optimization.
- Updates existing knowledge articles or creates new ones.
- Identifies opportunities for work optimization including opportunities for automation of work, request fulfilment, incident resolution, and other general process improvement opportunities.
- May also contribute to / support on project work as and when required.
- May work on implementing and delivering Disaster Recovery functions and tests.
- Performs any other related task as required.
Knowledge and Attributes
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
- Additional skills proficiency such as (but not limited to):
- Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.
How to Apply
Ready to make an impact? Apply for the Technical Support Engineer position today! Visit the official job posting on NTT Data’s careers page:
👉 Apply Now
Don’t miss this chance to join a team that is shaping the future of IT services and solutions. Elevate your career with NTT Data!
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