Netapp Hiring for Technical Support Engineer
Are you passionate about technology and problem-solving? NetApp, a global leader in cloud data services and storage solutions, is looking for a Technical Support Engineer to join their team. If you have the skills and drive to work in a fast-paced, customer-focused environment, this could be the perfect opportunity for you!
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About NetApp
NetApp is a cutting-edge company that provides hybrid cloud data services, simplifying data management for businesses worldwide. With a strong reputation for innovation and excellence, NetApp offers a dynamic and growth-oriented work environment.
Job Role: Technical Support Engineer
As a Technical Support Engineer, you will play a crucial role in delivering top-notch support to NetApp’s customers, ensuring seamless performance of their data storage and management solutions.
Responsibilities
- Provide Tier II technical support to enterprise clients, Resellers and Third-party support providers on complex and escalated scenarios.
- Provide troubleshooting and technical support via phone, Web based tools and email.
- During problem escalations, act as a liaison between customers and Engineering support.
- Collaborate with other teams and experts whenever required to solve complex technical issues.
- Continuously develop skills leveraging several learning tools available at NetApp Inc.
- Be flexible in working in shifts (4AM IST to 6PM IST).
Job Requirements
- Excellent troubleshooting skills, and passion for problem solving and investigation
- Understanding of Storage Hardware Architecture (Partitioning / RAID)
- Excellent knowledge of Operating Systems including (Windows 2012, 2008, Linux)
- Strong troubleshooting experience with Ethernet, TCP/IP routing,Multipathing, FC/FCOE and iSCSI protocols.
- Working knowledge of FC and IP switches (CISCO / Brocade)
- Should be able to identify and troubleshooting Storage/Host connectivity issues
- The ability to diagnose complex problems and deliver analyses of root causes across a stack of complex applications, OS, Network switching and storage elements.
- Working knowledge of popular hypervisors such as Vmware and Hyper-V
- Candidate having experience in sizing, performance analysis, and troubleshooting of data storage systems, host appliance experience is a plus.
Desired Skills
- Working Knowledge on Unix
- Good to have knowledge of NetApp Product portfolio and working knowledge
- Hands on any Enterprise Storage
- Knowledge on block storage systems
- Knowledge on S3 cloud storage concepts
- Skill Tags: E-series, S3, Linux, Unix, Switches, Routers, Storage, Netapp, EMC, Technical Support, TSE, Cloud, AWS, Azure, AWS
Why Join NetApp?
- Competitive salary and benefits.
- Career growth opportunities with industry-leading training.
- Work in a collaborative and innovative environment.
- Engage with cutting-edge technology and global customers.
How to Apply
If you’re ready to take the next step in your career, apply now!
Visit the official job posting at NetApp Careers to submit your application.
Don’t miss this chance to be part of a world-class team at NetApp. Apply today and take your career to new heights!
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