Microsoft Vacancy for Technical Support Engineering

Are you passionate about technology and helping others succeed? Do you thrive in a dynamic, fast-paced environment? If so, Microsoft has an exciting opportunity for you! We are currently looking for a skilled Technical Support Engineer (IC4) with at least 5 years of experience to join our team.

Profile	Technical Support Engineering
Job number	1716212
Role type	Individual Contributor
Employment type	Full-Time
Travel	0-25%
Profession	Technical Support
Work site	Up to 50% work from home

JOB SUMMARY

About Microsoft

Microsoft needs no introduction. As one of the world’s leading technology companies, we are committed to empowering every person and every organization on the planet to achieve more. Our products and services span across a wide range of domains, from cloud computing to gaming to productivity software.

Responsibilities

You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
You participate in communities with peer delivery roles.
You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
As a technical support engineer in Microsoft You have to identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.
Scope and resolve complex issues with onboarding, deployment and configuration of products.
Advise and educate customers on the features and capabilities of our products
Interpret and analyze log data to troubleshoot issues.
As a technical support engineer in Microsoft you have to Communicate solutions and recommendations to the customer and ensure that customers have the information and tools to address similar issues in the future.
Collaborate and coordinate with other teams and experts throughout Microsoft to tailor the best solution for customer issues.
Develop, document, and implement runbooks for training, process standardization, and guidance on how to troubleshoot effectively.
Troubleshoot issues in customer environments involving cloud, server, endpoint, and network infrastructure.
Perform activities necessary to quickly mitigate outages and service interruptions in the customer’s environment by recommending and implementing workarounds.
Maintain current knowledge and understanding of product roadmaps and emerging technologies.

Microsoft Vacancy for Technical Support Engineering

Qualifications

5+ years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection.
5+ years Customer facing support experience.
5+ year Experience on Azure Active Directory administration, Microsoft Purview and/or Azure Information Protection.
3+ year enterprise cloud experience with any of the major cloud providers, including cloud security.
Experience supporting large and complex geographically distributed enterprise environments with 1000+ users.

Soft Skills

. Demonstrated experience learning new technologies
· Strong collaborative skills and extensive cross-group coordination skills.
· Proven customer service skills supporting external and/or internal customers in an enterprise
environment.
· Great phone presence and documentation abilities. Excellent executive communication and crisis management skills.
· Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides.
· Previous experience working in a large, complex, highly matrixed global organization preferred.
· Ability to work in a high pace environment.

Education

· Preferred Bachelor’s degree or higher in a technical field, or relevant work experience
· Preferred IT Industry certifications (Microsoft Certifications, Cisco, CISSP, CEH, Amazon AWS, etc.)

How to Apply

If you meet the qualifications and are excited about the opportunity to join Microsoft, we encourage you to apply through our official careers page. The link to apply for the Technical Support Engineering IC4 position is here.

Final Words

Don’t miss this opportunity to join Microsoft as a Technical Support Engineering IC4 and be part of a dynamic team that shapes the future of technology. Apply now and embark on a rewarding career journey with us!

Please note that the information provided in this blog is for informational purposes. For detailed information about the job role, qualifications, and application process, visit the official Microsoft careers page.

For more job search visit careerflock official page.

Microsoft Vacancy for Technical Support Engineering

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Microsoft Vacancy for Technical Support Engineering IC4 | 5+ Years of Experience