Kyndryl is Hiring Support Engineers! Apply Today

Kyndryl is Hiring Support Engineer

Are you a passionate and skilled professional seeking an opportunity to grow your career in the IT industry? Kyndryl, a global leader in IT services and solutions, is looking for talented Support Engineers to join their dynamic team in Pune, India. If you thrive in a collaborative environment and excel at problem-solving, this might be the perfect role for you!

About Kyndryl

Kyndryl is dedicated to designing, building, and managing complex IT systems that are the backbone of the modern business world. With a presence in over 60 countries, Kyndryl empowers organizations to achieve more through technology-driven solutions and innovation.

Your Responsibilities

• Be an expert in both Microsoft and Linux Operating Systems
• Understand Virtualization, and how it can be used to address end-user challenges
• Have a strong background with VMware Virtualization technologies
• Assist customers with building multi-tier and other complex environments in Skytap
• Work closely with the sales team to ensure customer success and satisfaction
• Engages as a subject matter expert within the support organization as well as with customers and partners. 
• Use deep knowledge to influence direction of the organization.
• Drives establishment of Support processes and procedures to contribute to the efficiency of the organization.
• Engages with a broader team with seasoned people management skills, clear and compelling communications and emotional intelligence. Provides mentorship or lead responsibilities to other team members.  Build and facilitates cross functional partnerships.
• Works on cross functional teams to identify risks, resolve issues and avoid disruptions affecting the business.
• Provide front-line customer support via email, screen sharing, and phone calls
• Write technical documents and solutions guides.

Your Skill Set

• Extensive exposure to Windows Desktop / Server and/or Linux Operating systems
• Expert at IBM i
• Mac OS X desktop and application experience
• Experience using VMware or other virtualization technologies
• Experience with IBM Power Systems a plus
• Baseline understanding of application-level networking (Layer 4 and above)
• Ability to debug customer problems at the Linux and Windows admin levels (Windows Domains, use of command line tools, etc)
• Excellent written, verbal, and interpersonal skills
• Ability to problem solve solo, as well as ability to function within a tight-knit group
• Excellent project planning and time management skills
• Must be maniacal about customer success
• Drive and execution towards successful outcomes for customers and ensuring complete satisfaction 
• Off hours on/call work required each month
• Knowledge/experience with at least one scripting language (Python, Ruby, etc) is a plus
• Experience in post-sales, customer support, or pre-sales role is a plus

How to Apply

If this opportunity excites you, don’t wait! Visit the official job listing at Kyndryl Support Engineer Job Opening to learn more and submit your application.

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