Kyndryl Hiring Technical Support Engineer
Are you an experienced technical support professional looking for an exciting opportunity? Kyndryl, a leading IT infrastructure services provider, is hiring Technical Support Engineers to join their team in Pune, India. If you’re passionate about problem-solving and delivering top-notch IT support, this could be the perfect role for you!
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About Kyndryl
Kyndryl is one of the world’s largest IT infrastructure services providers, dedicated to helping businesses modernize and manage their IT operations. With a global presence and cutting-edge technology solutions, Kyndryl supports enterprises across various industries in achieving their digital transformation goals.
Job Role: Technical Support Engineer
As a Technical Support Engineer at Kyndryl, you will be responsible for troubleshooting and resolving technical issues, ensuring seamless IT operations for clients. You will collaborate with cross-functional teams and leverage your technical expertise to deliver outstanding support services.
Your Responsibilities
- Be an expert in both Microsoft and Linux Operating Systems
- Understand Virtualization, and how it can be used to address end-user challenges
- Have a strong background with VMware Virtualization technologies
- Assist customers with building multi-tier and other complex environments in Skytap
- Work closely with the sales team to ensure customer success and satisfaction
- Engages as a subject matter expert within the support organization as well as with customers and partners.
- Use deep knowledge to influence direction of the organization.
- Drives establishment of Support processes and procedures to contribute to the efficiency of the organization.
- Engages with a broader team with seasoned people management skills, clear and compelling communications and emotional intelligence. Provides mentorship or lead responsibilities to other team members. Build and facilitates cross functional partnerships.
- Works on cross functional teams to identify risks, resolve issues and avoid disruptions affecting the business.
- Provide front-line customer support via email, screen sharing, and phone calls
- Write technical documents and solutions guides
Your Skill Set
- Extensive exposure to Windows Desktop / Server and/or Linux Operating systems
- Expert at IBM i
- Mac OS X desktop and application experience
- Experience using VMware or other virtualization technologies
- Experience with IBM Power Systems a plus
- Baseline understanding of application-level networking (Layer 4 and above)
- Ability to debug customer problems at the Linux and Windows admin levels (Windows Domains, use of command line tools, etc)
- Excellent written, verbal, and interpersonal skills
- Ability to problem solve solo, as well as ability to function within a tight-knit group
- Excellent project planning and time management skills
- Must be maniacal about customer success
- Drive and execution towards successful outcomes for customers and ensuring complete satisfaction
- Off hours on/call work required each month
- Knowledge/experience with at least one scripting language (Python, Ruby, etc) is a plus
- Experience in post-sales, customer support, or pre-sales role is a plus
How to Apply?
If you are ready to take your career to the next level with Kyndryl, apply now using the link below:
Don’t miss this chance to join a dynamic team and grow your career with Kyndryl. Apply today and be part of an innovative IT solutions provider!
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