Join Accenture as a Technical Support Engineer
Looking to advance your career in technical support with a globally recognized leader in technology and consulting? Here’s your chance! Accenture is hiring passionate and skilled professionals for the position of Technical Support Engineer. This is an exciting opportunity to become part of a dynamic team where you can leverage your skills to drive impactful solutions.
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Why Join Accenture?
Accenture is renowned for its innovation, cutting-edge technologies, and employee-centric culture. As part of their Technical Support team, you’ll play a vital role in maintaining and enhancing the quality of service that defines Accenture’s reputation.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions. – Contribute in providing solutions to work-related problems.
- Collaborate with cross-functional teams to troubleshoot and resolve application issues.
- Monitor and analyze system performance to identify areas for improvement.
- Develop and implement strategies to optimize application performance and reliability.
- Provide technical support and guidance to end-users, addressing their queries and concerns.
- Document and maintain detailed records of application issues and resolutions.
- Stay updated with the latest industry trends and technologies to enhance application support services.
Professional & Technical Skills
- Proficiency in ServiceNow.
- Good To Have Skills: Experience with Linux, UNIX Shell Scripting.
- Strong understanding of IT service management principles and practices.
- Knowledge of incident management, problem management, and change management processes.
- Experience in troubleshooting and resolving application issues.
- Familiarity with ITIL framework and best practices.
- Excellent analytical and problem-solving abilities.
- Effective communication and interpersonal skills.
Additional Information
- The candidate should have a minimum of 3 years of experience in ServiceNow.
- This position is based at our Bengaluru office.
- A 15 years full-time education is required.
How to Apply?
Ready to take your career to the next level? Apply now to become part of Accenture’s innovative team.
Click here to apply
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