IT Support Associate

Are you passionate about technology and looking for a dynamic work environment? Amazon is currently seeking an IT Support Associate to join their team! This role is perfect for those who enjoy problem-solving and providing exceptional customer service.

Why Work at Amazon?

Amazon is renowned for its innovative culture and commitment to customer satisfaction. As an IT Support Associate, you’ll be part of a team that plays a crucial role in ensuring that Amazon’s operations run smoothly. You’ll have the opportunity to work with cutting-edge technology and be part of a company that values growth and development.

Responsibilities

Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations.
Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners.
Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux
This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment.
Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents.
This role will be working from Bangalore (BLR18) Corporate office.

BASIC QUALIFICATIONS

Bachelor’s degree/Diploma
0 months to 18 months of work experience.
Good communication skills

PREFERRED QUALIFICATIONS

Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools
Basic Understanding and troubleshooting skills on Network

How to Apply

If you’re ready to take the next step in your career,

visit the official Amazon job portal at this link to submit your application.

Don’t miss out on the chance to be part of a team that values creativity, diversity, and excellence.

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Exciting Opportunity: Join Amazon as an IT Support Associate | Apply Now!!