Wells Fargo as an Infrastructure Engineer Role | Apply Now!

Infrastructure Engineer

Are you ready to make an impact in one of the world’s largest financial institutions? Wells Fargo, a pillar of the banking industry with a rich history spanning over a century, is seeking talented individuals to join their team as Infrastructure Engineers. This role offers a unique opportunity to contribute to the backbone of Wells Fargo’s technology infrastructure, ensuring the reliability and security of critical financial systems.

Why Wells Fargo?

Wells Fargo is more than just a bank; it’s a trusted partner to millions of customers, providing a wide range of banking, investment, mortgage, and consumer financial services. With a commitment to innovation and integrity, Wells Fargo fosters a culture where employees are empowered to drive change and deliver exceptional service. Joining Wells Fargo means being part of a team that values diversity, collaboration, and continuous learning.

Roles and Responsibilities

• Support initiatives that deliver workable end to end infrastructure solutions
• Participate in test planning and execution
• Communicate with end users to provide timely and accurate information and status updates
• Design, build, enhance and integrate the infrastructure required to support various platforms and our business portfolio
• Troubleshoot and resolve tickets during implementation of store networks
• Troubleshoot and resolve first level network and wireless issues
• Present recommendations for resolving ticket requests, and exercise some independent judgment while developing understanding of the process, policies and risk controls
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Interact with internal customers.

Required Qualifications

• Certification or work experience in Networking, Switching, and routing would be an added advantage.
• Experience working with Video management Systems such as Verint, ExaqVision, March Networks, etc.
• Digital Monitoring Products (DMP) Alarm Panel Device and Software experience
• UTC MASterMind Alarm Response Software experience
• Experience with implementing changes in a critical, 24/7 environment
• Experience with testing, certifying, and deploying critical updates to distributed devices across a network.
• Knowledge of network connectivity constructs including protocols, switch configuration and routing
• Experience with deployment and support of Alarm Panel devices
• Previous experience working with Lenel Ongaurd 7.x, Niagara, Guardian Physical, Guardian Visitor Management system is good to have.

Job Expectations

• Provides technology endpoint support, device configuration, installation, break/fix and operational support for Network Video Recorders, IP Camera and Alarm, Physical Access Control Systems, Building Management Systems, and supporting infrastructure. 
• Responsible for ensuring application and infra uptime, installation, configuration, participation in BCP testing, deployment, vulnerability remediation and administrative support effort on SIAMS, VMS, BMS and Physical Access Control applications under supervision of senior team members.
• Responsible for achieving operational SLA, dedicated support to ensure SACM, and emergency patching/support for over 150,000 network video recorders, alarm panels, security cameras, access control panels and badge readers across enterprise.
• Uses diagnostic and other tools to maintain, troubleshoot and restore service or data to systems or escalates if needed to meet established service level agreements.
• Troubleshoots network, hardware and software issues using pre-defined guidelines, Standard Operating Procedures (SOP), templates and/or test scripts, identifies and escalates problems.
• Tracks changes and performance trends and participates in process improvement activities.
• Works in 24×7 rotational shifts and on-call based on business needs.

How to Apply

Are you ready to take your career to the next level with Wells Fargo? Visit the Wells Fargo Careers Page to learn more about the Infrastructure Engineer role and submit your application today. Don’t miss out on this chance to join a team that is shaping the future of financial services through innovation and technology.

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