Hiring Technical Support Engineer
Are you passionate about technology, troubleshooting, and providing exceptional support? Accenture, a global leader in consulting, digital transformation, and technology services, is currently looking for talented individuals to join their team as Technical Support Engineers. If you’re looking to build a career in IT support with a world-renowned organization, this could be your chance.
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Position Overview: Technical Support Engineer
As a Technical Support Engineer at Accenture, you will play a critical role in managing and supporting client systems and applications. Your expertise will ensure that issues are resolved promptly, minimizing downtime and enhancing the client experience. This role involves engaging with clients directly, addressing their technical concerns, and providing proactive support to maintain the smooth operation of their applications and systems.
Roles & Responsibilities
Provide ongoing support to clients, acting as the interface between the client and the system or application.
Accurately define client issues and interpret and design resolutions based on deep product knowledge.
Utilize exceptional communication skills to ensure world-class systems are running smoothly.
Collaborate with cross-functional teams to ensure timely resolution of client issues and to continuously improve system and application performance.
Stay updated with the latest advancements in SD-WAN implementation and related technologies, integrating innovative approaches for sustained competitive advantage.
Professional & Technical Skills
- Experience in SD-WAN implementation.
- Knowledge of related technologies such as VPN, MPLS, and routing protocols. –
- Strong understanding of networking concepts and protocols.
- Experience in troubleshooting and resolving complex technical issues.
- Excellent communication and interpersonal skills. Additional Information:
- The candidate should have a minimum of 3 years of experience in SD-WAN implementation.
- The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions.
- This position is based at our Pune office.
How to Apply
Ready to take the next step? Visit the official Accenture job portal to learn more about the role and submit your application:
Join Accenture and be a part of an innovative team dedicated to delivering technology solutions and support that make a difference!
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