Hiring Technical Support Engineer
Are you passionate about open-source technology and looking to make a difference in the tech world? Red Hat, the leader in open-source solutions, is excited to announce that we are hiring for a Technical Support Engineer at our Pune office!
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Why Red Hat?
At Red Hat, we believe in the power of open source and the community that supports it. As a Technical Support Engineer, you will be an integral part of our mission to provide top-notch support to our customers, helping them navigate the complexities of our products and solutions.
What will you do
- Provide technical support to Red Hat enterprise customers
- Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- Exceed customer expectations by providing outstanding customer service
- Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
- Contribute to the global Red Hat knowledge management system while working on customer issues.
What will you bring
- 3+ years of Linux experience in the enterprise sector, with excellent administration skills
- Thorough knowledge of the Linux kernel, networking, and memory management
- Excellent troubleshooting skills, and a passion for problem solving and investigation
- Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus.
How to Apply
Joining Red Hat means becoming part of a collaborative and inclusive culture that values innovation and creativity. You will have the opportunity to work with cutting-edge technology, learn from industry leaders, and grow your career in a supportive environment.
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