Hiring for Technical Support Engineer
Are you passionate about technology and looking to advance your career in technical support? Broadcom, a global leader in technology solutions, is seeking talented individuals to join their team as Technical Support Engineers. This is a fantastic opportunity to work with cutting-edge technology and be part of a company known for its innovation and excellence.
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Why Join Broadcom?
Broadcom is at the forefront of technological innovation, delivering a broad range of semiconductor and infrastructure software solutions. By joining Broadcom, you’ll be part of a team that supports and drives the technology that powers modern life, from data centers to mobile devices.
Job Description
- Be handling complex queries while providing world class support to our customers.
- Hands-on experience with diverse networking devices like routers, switches, firewalls
- Working experience in Firewalls and Network Security Products
- Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus
- Knowledge on Linux OS is a plus
- Experience with REST API or in Python programming is a plus
- Familiarity with DevOps tools like Ansible, Puppet, and Terraform is a plus
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
- Work in an environment of on-going development, coaching, surrounded and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
Responsibilities
- Able to self-drive customer requirements and prioritize work
- Function as technical point of contact for customer issues troubleshooting
- Drive communication between customer and engineering teams, providing detailed communications and instructions
- Able to recreate customer issues in Lab.
- Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)
* Identify and report product issues and prioritise resolution with the engineering teams
- Create and maintain knowledge base articles to prevent & resolve similar issues quickly
- Weekend and public holiday coverage availability.
Requirements
- Bachelor’s Degree and 7+ years of experience
- Enterprise Escalation and Technical support experience
- Strong knowledge of L4-L7 protocols
- Knowledge of web technologies like HTTP/HTTPS/REST API
- Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, Endpoint Security etc.)
- Deeper Understanding of Network Security, Firewall Concepts.
How to Apply
Ready to take the next step in your career? Apply now to become a part of Broadcom’s talented team of Technical Support Engineers.
Don’t miss this chance to grow your career with one of the most respected names in the tech industry. Apply today and take the first step toward an exciting future with Broadcom!
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