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Hiring for Support Engineer

Are you ready to take your technical skills to the next level? Amazon is hiring a Support Engineer to join its dynamic team! If you are passionate about solving complex problems, ensuring smooth system operations, and working in a fast-paced environment, this could be the perfect role for you. Read on to learn more about this exciting opportunity and how you can apply.

Job Overview

As a Support Engineer at Amazon, you will play a key role in maintaining the reliability and performance of Amazon’s systems. Your primary responsibility will be to troubleshoot and resolve technical issues, provide support to internal teams, and ensure that the systems are running smoothly 24/7.

You will work closely with cross-functional teams, including developers and product managers, to resolve issues and implement solutions. This role offers a great opportunity for growth and development, allowing you to sharpen your skills while working on some of the most cutting-edge technologies.

Key job responsibilities

• * Demonstrate extensive technical knowledge spanning front-end UIs, back-end systems, and everything in between
• * Develop deep expertise in one or more services, becoming a go-to resource for your peers
• * Identify, create, and communicate support processes that can be leveraged across teams
• * Exhibit a strong customer obsession mindset, always prioritizing the needs and satisfaction of customers
• * Proactively assist other teams within department, leveraging your broad technical understanding
• * Continuously look for ways to improve services, procedures, documentation, and tools
• * Drive issues to root cause, even if it requires reading and analyzing complex service code
• * Develop tools and automation to improve operational efficiencies
• * Lead small support projects, ensuring timely delivery of right solutions
• * Demonstrate resilience and composure when navigating difficult situations
• * Actively mentor and develop more junior members of support team.

BASIC QUALIFICATIONS

– 2+ years of software development, or 2+ years of technical support experience
– Experience scripting in modern program languages
– Experience troubleshooting and debugging technical systems
– Experience in Unix
– Project management skills to lead small-scale support initiatives
– Proactively assist other teams within department, leveraging your broad technical understanding
– Continuously look for ways to improve services, procedures, documentation, and tools
– Exhibit a strong customer obsession mindset, always prioritizing the needs and satisfaction of customers.

PREFERRED QUALIFICATIONS

• Experience working in an agile, fast-paced environment
• Familiarity with cloud technologies (AWS) and infrastructure
• Understanding of software development lifecycle and principles
• Demonstrated mentorship and coaching abilities to help develop more junior team members
• Exposure to incident response and site reliability engineering practices.

How to Apply

Ready to embark on this exciting journey with Amazon?

Click here to apply for the Support Engineer position.

Join Amazon and contribute to building solutions that have a global impact. Don’t miss out on this opportunity to be part of something big!

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