Global Logic hiring Technical Support Engineer
Are you ready to take your technical career to the next level? GlobalLogic, a leader in digital product engineering, is looking for a Technical Support Engineer (Tier 1) to join their growing team. If you have a passion for problem-solving and enjoy working in a fast-paced tech environment, this opportunity is for you!
Table of Contents
Role Overview
As a Tier 1 Technical Support Engineer, you’ll be the first point of contact for customers experiencing technical issues. You’ll help troubleshoot problems related to databases (especially SQL) and networking, ensuring a smooth and seamless user experience for clients across the globe.
Why Join GlobalLogic?
GlobalLogic, a Hitachi Group Company, is known for its innovation-driven culture. Working here means collaborating with top-notch professionals on cutting-edge technologies, having access to continuous learning, and being part of a supportive and inclusive team.
Requirements
- Triage issues coming from various channels such as phone, chat, or web portal
- Prioritize customer urgency and issues priority
- Search and reuse information gained from our internal information repositories
- Log all incidents and requests into our case management system
- Accurately document all customer interactions in a case management system
- Create positive experiences through effective and clear communication
Excellent Communication Skills, Written and oral
- Ability to assess customer sentiment at all stages during the communication.
- Ability to drive issues through the organization with urgency.
- Ability to communicate verbally or in writing with the appropriate etiquette, timeliness, and professionalism.
- Ability to understand the business impact of issues.
- Ability to stay calm under stressful conditions while driving issues
Job responsibilities
- Triage issues coming from various channels such as phone, chat, or web portal.
- Prioritize customer urgency and issue priority.
- Search and reuse information gained from internal information repositories.
- Log all incidents and requests into the case management system.
- Accurately document all customer interactions in a case management system.
- Connect issues and cases to the most appropriate and effective resource.
- Create positive experiences through effective and clear communications, appropriate sense of urgency, and respect for our customers’ time and effort.
Ready to Apply?
Don’t miss out on this opportunity to work with a global leader.
👉 Apply Now: https://www.globallogic.com/careers/engineer-tier-1-product-support-sql-networking-irc259465/
For more jobs visit careerflock official page. Global Logic hiring Technical Support Engineer, Global Logic hiring Technical Support Engineer, Global Logic hiring Technical Support Engineer, Global Logic hiring Technical Support Engineer, Global Logic hiring Technical Support Engineer