EY hiring for Technical support Engineer

EY is actively hiring for the position of Vulnerability Management and Compliance Support Engineer at their Kochi office. This role is integral to EY’s Global Delivery Services, focusing on the maintenance and enhancement of security technologies across both cloud-based and on-premises environments.

Position Overview

As a Vulnerability Management and Compliance Support Engineer, you will be responsible for ensuring the stable operation of information security technologies. Your role will involve diagnosing and resolving incidents related to vulnerability management and compliance technologies, planning and coordinating installations and upgrades, and addressing operating system and application vulnerabilities.

Key Responsibilities

Troubleshoot, diagnose, and analyze incidents related to Information Vulnerability Management and Compliance technologies.

Identify the root cause of incidents, whether it be configuration or a defect.
Work with various technical teams to develop corrective actions or workarounds to resolve incidents.
Plan, coordinate, and install Information Security technologies in different environments, as well as upgrade and fix them.

Address operating system and application vulnerabilities.
Respond to automated alerts on system health using sound analytical and troubleshooting methods.
Conduct routine maintenance and monitoring of security technologies and report on their status.

Ensure that incidents are resolved in a timely and efficient manner and that steps are taken to prevent future problems.
Communicate operational support issues to executives and senior management.
Upgrade security applications to the latest versions, which involves testing, validation, compatibility, and addressing security vulnerabilities.

Recommend and implement improvements to system performance and uptime for security applications and products.
Document procedures for responding to alerts and drive the creation of automated restoration steps.
Develop implementation plans for complex change requests, evaluating risks to system availability, business dependencies, and security event visibility.

Drive automation of redundant activities to improve support efficiency and demonstrate familiarity with scripting languages like PowerShell, Python, or Shell scripts.
Serve as technology advocate, promoting the correct support of various technology layers such as operating systems, databases, and networking.

Skills and Attributes for Success

We are interested in people who bring in security experience from having implemented and supported solutions in a large enterprise environment. As a successful candidate you will have functional and technical experience in implementing both Cloud and On-Premises security compliance and vulnerability management technologies.

Skills in supporting complex security solutions and services in a very large enterprise.
Technical knowledge implementing and supporting security solutions within multi-cloud environments such Azure, AWS, GCP or similar technologies
Technical proficiency in implementing Cloud-based and/or On-Premises GRC and Vulnerability solutions.

Project management experience, including tracking timelines and performing tasks within project deadlines.
Ability to enhance applications for improved performance and stability, including enhanced monitoring and automation.
Strong problem-solving and analytical skills.

Knowledge of ITIL to drive compliance in Incident, Problem, and Change processes.
Expertise in large enterprise governance, risk, and compliance (GRC) security platforms.
Experience with ETL/ELT tools and techniques, including the ability to extract, transform, and load data from various sources.

Familiarity with cloud data engineering concepts and hands-on experience with cloud-based solutions like Azure Data Factory.
Strong SQL skills and the ability to write complex queries to extract, manipulate, and analyze data.
Good understanding of data architecture, data modeling, and data warehousing concepts.

Familiarity with data security best practices and experience implementing security measures.
Excellent problem-solving skills and the ability to troubleshoot complex data issues.
Strong communication and collaboration skills, able to effectively communicate with both technical and non-technical stakeholders.

Detail-oriented and organized.

Ideally, you’ll also have

ITIL v4 Foundation Certification
Involvement in large-scale global IT deployments or cloud migrations

Microsoft Solutions Engineer (MCSE), Red Hat Certified Engineer (RHCE), or other relevant certifications
At least one technical certification from a public cloud provider such as Azure, AWS, or Google, and security certifications from ISC2 (CISM, CISSP, CCSP, etc.) or SANS/GIAC (GSEC, GCLD, GPCS, etc.).

How to Apply

To apply for this position, please visit the official EY Careers page:

👉 Apply Now

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