Desktop Support Engineer
If you’re passionate about IT support and want to make a difference in the healthcare industry, UnitedHealth Group has an exciting opportunity for you! The company is currently hiring for the position of Desktop Engineer II in Chennai, India.
Table of Contents
About UnitedHealth Group
UnitedHealth Group is a global leader in health care services, dedicated to helping people live healthier lives. They work with healthcare providers, governments, and private organizations to deliver innovative solutions that improve the quality and accessibility of healthcare. As part of this dynamic team, you’ll be contributing to projects that have a real impact on the health and well-being of millions.
Responsibilities
- Handling escalated tickets from Desktop engineer – Level 1
- Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users
- Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other peripherals
- Collaborate with other IT teams to ensure seamless integration of desktop systems with the overall IT infrastructure
- Maintain inventory records of desktop equipment and ensure timely procurement of new hardware and software
- Perform regular maintenance and updates on desktop systems to ensure optimal performance and security
- Assist in the implementation of IT policies and security measures to safeguard desktop systems and data
- Provide end-user training on hardware and software usage to enhance their productivity and technical skills
- Document technical procedures, troubleshooting steps, and knowledge base articles for future reference
- Stay informed about the latest trends and advancements in desktop technologies to improve support services.
Required Qualifications:
- 2+ years of experience working in a desktop support role
- Experience as a Desktop Engineer or in a similar technical support role
- Solid knowledge of desktop operating systems (Windows, Linux and macOS) and standard software applications
- Proficiency in hardware troubleshooting and problem-solving for desktop-related issues
- Familiarity with network connectivity and basic understanding of IT infrastructure components
- Proven excellent communication and interpersonal skills to interact with end-users in a friendly and professional manner
- Proven to possess positive energy, be motivated, and eager to learn
- Proven to be a proactive and customer-focused approach to delivering high-quality support services
- Proven ability to work independently and handle multiple tasks simultaneously
- Proven ability to communicate effectively with users via face to face, phone, email or through an online chat platform to respond to their inquiries.
Preferred Qualifications
- Bachelor’s degree in computer science, Information Technology, or a related experience
- Microsoft Certification professional, CCNA.
Why UnitedHealth Group?
UnitedHealth Group offers a dynamic work environment where you’ll have the opportunity to grow your skills and advance your career. The company values diversity, innovation, and collaboration, and provides comprehensive benefits, including health insurance, retirement plans, and professional development opportunities.
How to Apply
Ready to take the next step in your career? Apply for the Desktop Engineer II position at UnitedHealth Group by visiting their official career page. Don’t miss out on the chance to join a company that is making a real difference in the world of healthcare!
Take this opportunity to be a part of a company that’s not just about technology, but about improving lives. Apply now and make a difference with UnitedHealth Group!
For more jobs visit careerflock official page. Desktop Support Engineer, Desktop Support Engineer, Desktop Support Engineer, Desktop Support Engineer