As a Desktop Support Engineer at EY, you will be responsible for delivering high-quality technical support to end users, managing hardware and software installations, troubleshooting issues, and ensuring efficient IT operations. This role is crucial for maintaining productivity and enabling smooth business processes across the organization.
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Why EY?
EY is a global leader in assurance, tax, transaction, and advisory services. Joining EY means being part of a dynamic and inclusive team that values innovation, integrity, and growth. EY offers competitive compensation, continuous learning opportunities, and a supportive work environment.
Your key Responsibilities
- Supporting the run state of our security technologies, ensuring that they are operating within agreed service levels and at peak possible performance.
- Bringing operational expertise into efforts that introduce new technologies and upgrade current ones.
- Providing technical oversight of Information Security technologies that fall under the team’s responsibilities.
- Managing, driving, and coordinating planned maintenance activities as well as incidents for Information Security technologies.
- Representing the team in specific project activities, including leading projects and managing the activity of others towards successful completion.
- Articulating technology issues/concerns that may emerge at any level of the technical stack, and from any component across the ecosystem, to technology leaders.
Please note that this role requires to work APAC/EMEIA hours.
To qualify for the role, you must have
- Approximately 3-5 years of experience in supporting end user technologies and troubleshooting issues associated with it.
- Strong communication skills to interact with people around the globe.
- The ability to train & coach staff in technical processes and practices.
- Experience working in a large global virtual environment
- Strong English language skills – written and verbal.
Qualification
- Bachelor’s degree in computer related field or equivalent work experience.
- Completion of ITIL v3 or v4 Foundations training is preferred
How to Apply:
Ready to take your career to the next level? Apply now to join EY as a Desktop Support Engineer in Bengaluru!
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