Broadcom Technical Support Engineer

Are you an experienced Technical Support Engineer looking for an exciting opportunity? Broadcom, a global leader in semiconductor and infrastructure software solutions, is hiring for the role of Technical Support Engineer in Bangalore, India. If you have a passion for troubleshooting, customer support, and working with cutting-edge technology, this could be the perfect job for you!

Job Role: Technical Support Engineer

As a Technical Support Engineer at Broadcom, you will be responsible for providing technical assistance to customers, troubleshooting software and hardware issues, and ensuring seamless operations for clients using Broadcom products.

Essential Functions

Resolve customer’s issues via the telephone, email, or Zoom session

Reproducing issues in-house and responding promptly
Regular follow-ups with customers with recommendations, updates, and action plans
Escalate issues promptly according to standard operating procedures

Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide the most effective solutions to customer issues
Create new knowledgebase articles to capture new learning for reuse throughout the organization
Participate in technical communications with peers to share best practices and learn about new technologies

Focus on an area of technical specialization and attend technical training,
Read and work with other technical support engineers on cases that will help cultivate that expertise

Minimum Requirements

4+ years of work experience in enterprise technical support

Fluent written and verbal communication skills in English
Good interpersonal communication and customer service skills are needed to work successfully with customers in high-stress and or ambiguous situations
Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment

The logical approach to problem-solving & Strong Troubleshooting experience
Willingness to work in a 24×7 environment. Flexible to work evening/night hours and weekends long term if required. This may change as per business needs
Knowledge of L3 and L2 Protocols (TCP, UDP, ARP, DHCP, ICMP, IPv4/IPv6, VLAN Concepts, VLAN Tagging)

Ability to troubleshoot networking issues at the L2-L7 layer.
Ability to perform and analyze tcpdump, wireshark, traceroute, route, and netstat data.

Preferred Qualifications

Experience in Virtualization & Cloud computing will be preferred

Certifications (VCP, CCNA, CCNP, MCSE, RHCE etc.)
Advanced level understanding of at least one of the following technologies and Intermediate level understanding of a secondary technology
Storage (FC, ISCI, etc.)

Concepts of Firewall / ACL / Load Balancer / Endpoint Security like McAfee / TrendMicro / Palo Alto Networks Skills / VMware Lastline
Linux/Windows Server

How to Apply?

Interested candidates can apply for the Technical Support Engineer position at Broadcom through the official career portal:
👉 Apply Now

Don’t miss this opportunity to advance your career with Broadcom! Apply today and take the next step in your professional journey.

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Broadcom is Hiring: Technical Support Engineer in Bangalore | Apply Now!!