Broadcom Technical Support Engineer
Are you passionate about delivering top-notch technical support and looking to work with a leading global company? Broadcom is currently hiring for the position of Technical Support Engineer in Bangalore, and this could be your next big career move!
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About the Role
As a Technical Support Engineer, you will be a critical part of Broadcom’s customer support team, providing in-depth troubleshooting, analysis, and resolution to a wide array of technical challenges. You will collaborate with cross-functional teams to ensure smooth and efficient problem resolution, helping Broadcom’s customers maximize the potential of its innovative technology solutions.
Why Broadcom?
Broadcom is a global leader in technology, delivering cutting-edge products across a wide range of industries. Working at Broadcom means being part of a dynamic and innovative environment, where you can grow your skills and advance your career.
Responsibilities
- Be handling complex queries while providing world class support to our customers.
- Hands-on experience with diverse networking devices like routers, switches, firewalls
- Working experience in Load-balancer/ADC Eg: Citrix Netscaler or F5
- Experience in Analytics technologies like vRNI, Citrix NMAS, Solarwinds
- Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus
- Knowledge on Linux OS is a plus
- Experience with REST API or in Python programming is a plus
- Familiarity with DevOps tools like Ansible, Puppet, Terraform is a plus
- Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.
- Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.
- Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.
- Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.
- Work in an environment of on-going development, coaching, surrounded and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success.
- Able to self-drive customer requirements and prioritize work
- Function as technical point of contact for customer issues
- Drive communication between customer and engineering teams, providing detailed communications and instructions
- Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA).
Requirements
- Bachelor’s Degree and 8+ years of experience
- Enterprise Escalation and Technical support experience
- Strong knowledge of L4-L7 protocols
- Knowledge of web technologies like HTTP/HTTPS/REST API
- Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, etc.)
- Understanding of Load balancing concepts
- Understanding of Public & Private cloud ecosystems (Ex: VMware, AWS, OpenStack, Kubernetes etc)
- Excellent communication, time management, and process adherence skills , willingness to work on shift.
Apply now
Join Broadcom’s team as a Technical Support Engineer and be a part of a company that drives innovation and excellence.
Location:
Bangalore, Kalyani Vista II, India
Don’t miss this opportunity to be part of Broadcom’s success story! Apply today.
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