Atlassian Technical Support Engineer
Are you passionate about solving complex problems and helping users achieve success with innovative software solutions? Atlassian, a global leader in collaboration and productivity software, is looking for a dedicated Technical Support Engineer to join their team. This is your opportunity to work with cutting-edge technology while making a tangible impact on customers worldwide.
Table of Contents
About Atlassian Technical Support Engineer
Atlassian is renowned for its suite of collaboration tools, including Jira, Confluence, Trello, and Bitbucket. These tools empower teams across industries to plan, track, and deliver exceptional work. By joining Atlassian, you become part of a mission-driven organization that values innovation, teamwork, and customer-centric solutions.
Role Overview: Atlassian Technical Support Engineer
As a Technical Support Engineer, you will be the go-to expert for Atlassian customers, addressing their technical challenges and ensuring they get the most out of Atlassian products. You’ll work closely with cross-functional teams, including development and product management, to deliver exceptional support experiences.
Responsibilities
- Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian.
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training.
Competencies
- Customer Orientation
- Effective communication
- Adaptability
- Team and Collaborative Working
- Learning aptitude
Experience Atlassian Technical Support Engineer
- 2-5 years of experience in Technical Support, Software Services, and/or system administration for a large end-user community, preferably SaaS products.
- Has supported customers over chat, email, phone, and screen-shares.
- Experience working in a high case volume environment and ability to prioritise.
Must-Have Skills
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease.
- Experience understanding and supporting Java-based Applications.
- Experience with APIs and REST calls.
- Usage of Browser dev tools, frontend troubleshooting, and HAR File analysis.
Good to Have Skills
- Basic understanding of Networking Concepts such as HTTPS, SSL/TLS, TCP/IP.
- Basic understanding of Email Protocols (POP/IMAP/SMTP).
- Log analysis using Splunk, or similar tools.
- Basic understanding of HTML, CSS, and Java logs.
- Basic understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
To learn more about working with the Support Team at Atlassian, check out our Support Team page!
How to Apply
Ready to take the next step in your career? Apply now to join Atlassian as a Technical Support Engineer! Click the link below to view the full job description and submit your application:
For more jobs visit careerflock official page.