Associate Solution Support Engineer
Are you a tech-savvy individual with a passion for providing exceptional support and solutions? SAP, a global leader in enterprise software, is seeking a dedicated and talented Associate Solution Support Engineer to join their team in Bangalore. If you are eager to kick-start your career with a prestigious company and work on innovative projects, this could be the perfect role for you!
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Why SAP?
SAP is known for its commitment to innovation, excellence, and creating a positive impact on the world. With a strong focus on employee growth and development, SAP offers a supportive and dynamic work environment where you can thrive and advance your career.
Responsibilities
- Analyse and resolve customer Incidents by means of knowledge databases (SAP Notes service, solved incidents and documentation) and verification of software customising entries and hardware parameters.
- Report errors and identify possible resolution to development support
- Provide consulting for customers on procedural issues and queries
- Provide Mission Critical Support on weekend and evening shift as scheduled
- Share knowledge within a global team
- Create content for and maintain the technical knowledge databases
- Create check tools and workarounds for customers’ issues
- Create supportability and analysis tools for customer use.
Skills
- Bias toward action, initiative and a focus on business strategies
- Systematic, communicative, and creative focus
- Excellent customer focus & English communication skills (oral and written)
- Enjoy and derive satisfaction from communicating with customers
- Strong ability to capture a complete and accurate problem/symptom description of reported issues
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions.
How to Apply
If you’re ready to start your career with a global leader in enterprise software, SAP would love to hear from you! To apply for the Associate Solution Support Engineer position, please visit SAP Careers and submit your application today.
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