Application Tech Support Engineer at Accenture
Are you an experienced tech professional looking to elevate your career in a dynamic and innovative environment? Accenture is seeking talented individuals with over three years of experience to join their team as an Application Tech Support Engineer. If you have a passion for technology and a knack for solving complex problems, this could be the perfect role for you!
About the Role:
As an Application Tech Support Engineer at Accenture, you will play a crucial role in maintaining and enhancing our clients’ application systems. Your responsibilities will include troubleshooting technical issues, providing expert support, and ensuring seamless application performance. You will work closely with cross-functional teams to deliver high-quality solutions and exceptional customer service.
Must have skills : Infrastructure Service Management
Good to have skills : Change Management
Minimum 3 year(s) of experience is required
Educational Qualification : Bachelors degree in information technology Engineering or related field 4 to 6 years of experience required ITIL V3 or ITIL 4 Certification and other professional certifications a plus
Table of Contents
Roles & Responsibilities
- Takes the ownership of the Critical Incident and ensures the analysis of its business impact and the coordination / driving of the resolution by synchronizing efforts and bringing together the relevant resolution teams.
- Chairs the Critical Incident Management technical bridges meetings.
- Acts as a liaison with team managers of all Technical Experts (or support teams) to ensure swift resolution of incidents within SLA targets.
- Responsible for Communication to the Management for all Critical incidents.
- Contributes to the activation of ad hoc communication plans for specific Critical Incidents.
- After the Critical incident resolution, coordinates the Post Incident Review with the involved Delivery teams.
- Ensures that, following the resolution of each P1 Incident, Problem Management is initiated to diagnose the underlying cause of the Incident.
- Ensures terminology used (technical or business) is understood by both business and technical teams.
Professional & Technical Skills
- Strong understanding of Infrastructure Service Management.
- Good To Have Skills: Experience with Change Management.
- Able to work to agreed timescales and SLA.
- Good working knowledge of data analysis techniques. –
- Good working knowledge of standard reporting tools and techniques.
- Good working knowledge of the ServiceNow ITSM tool.
- Ability to communicate, both verbally and in writing.
- Able to demonstrate an ability to work collaboratively with stakeholders and other IT teams including those in other time zones.
Additional Information
- The candidate should have a minimum of 3 years of experience in Infrastructure Service Management.
- This position is based at our Gurugram office.
Why Accenture?
Joining Accenture means being part of a global organization that values innovation, diversity, and professional growth. We offer a collaborative work environment, opportunities for continuous learning, and the chance to work on exciting projects with leading clients.
How to Apply
If you are ready to take the next step in your career and join a team of passionate tech professionals, we encourage you to apply for the Application Tech Support Engineer position at Accenture. Visit our careers page to submit your application and learn more about this exciting opportunity.
Don’t miss out on this chance to be part of a company that is shaping the future of technology. Apply now and start your journey with Accenture today!
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Application Tech Support Engineer at Accenture
Application Tech Support Engineer at Accenture
Application Tech Support Engineer at Accenture
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