Application Support Engineer at Adobe
Are you a tech enthusiast looking for a dynamic role in a leading global software company? Adobe, renowned for its innovative software solutions and creative tools, is on the lookout for talented individuals to join their team as Application Support Engineers. If you’re ready to be part of a forward-thinking company and work on exciting projects, this opportunity is perfect for you!
About Adobe
Adobe is a global leader in digital media and digital marketing solutions. Known for its cutting-edge software, including Photoshop, Illustrator, and Acrobat, Adobe empowers people to create stunning content and deliver exceptional digital experiences. With a strong commitment to innovation, Adobe continuously pushes the boundaries of technology to transform how people and businesses communicate and collaborate.
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Responsibilities
- Troubleshoot, analyze, replicate, regress and resolve complex field software problems reported by client or Account Managers.
- Reproduce technical issues and work with Engineers to resolve them, by either establishing a workaround or a solution.
- Interface with other technical support personnel, engineering and product management located around the world to escalate and resolve critical platform issues.
- Prioritize customer issues and company projects effectively, communicating priorities and plans to management.
- Maintain excellent relationships with Adobe internal and external customers by applying superb customer service and technical skills.
- Coordinate, respond, assign, track and follow-up on product problems reported by internal or external clients.
- Support Adobe’s Advertising Cloud search product during the launch of new clients.
- Manage simultaneous projects of varying sizes & durations
- Support critical platform deployments.
Requirements
- 2 weeks per month (max) US on call nightshift.
- When not on call expected in office 3 days per week (Tues-Thurs)
- B.E/B.Tech/MCA/M.S in computer Science or related field
- Minimum 3+ years industry experience in a technical support/consulting role, preferably in a high- tech setting
- Excellent communication skills, both written and verbal
- Ability to systematically and effectively troubleshoot problems while ensuring customer satisfaction within stated service level goals
- Experience with SQL and Relational Databases (post-gres, MySql or Oracle). Snowflake experience is a plus
- Research, reproduce and lead support case resolution efforts for product and technical issues.
- Experience with observability tools like Prometheus, AlertManager, Grafana and Splunk
- Hands-on experience with CI/CD tools like Jenkins, Argo.
- Thinks ‘out-of-the-box’ to creatively resolve advanced development problems.
How to Apply
Ready to embark on a rewarding career with Adobe? Apply now for the Application Support Engineer position by visiting the Adobe Careers page and submitting your application.
Don’t miss this opportunity to join a global leader in digital solutions and make a significant impact in the tech world. We look forward to welcoming you to the Adobe family!
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