Application Support Engineer
Are you a tech enthusiast with a passion for solving complex problems and ensuring smooth operations in a dynamic environment? S&P Global, a leading provider of financial information and analytics, is on the lookout for a talented TechOps Application Support Engineer to join their team. If you’re ready to take on new challenges and make a significant impact, this could be the perfect opportunity for you!
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About S&P Global
S&P Global is a renowned organization known for its commitment to excellence, innovation, and integrity. With a rich history and a global presence, the company provides essential intelligence that powers decision-making in the financial markets. Joining S&P Global means being part of a team that values collaboration, diversity, and continuous learning.
Position: TechOps Application Support Engineer
Location: Noida, IND
Job Type: Full-Time
Job ID: 299840
Duties & accountabilities
- Apply strong technical skills and good business knowledge together with investigative techniques to identify and resolve issues efficiently and in a timely manner
- Immerse in the business domain, identify and implement innovative solutions and technologies that enhance system and application monitoring
- Demonstrate excellent communication skills valuable for managing service incidents and working collaboratively with other teams
- Implement and monitor system alerts for early detection and mitigation of potential service incidents
- Involve and contribute solutions that address system and application vulnerabilities
- Constantly coordinate with product and development teams to ensure support readiness of new releases and enhancements
- Work on tooling, solutions and automation of operational support functions.
Education and experience
- University Graduate with Bachelor’s Degree in Computer Science or Computer Engineering related degree
- Extensive experience in an Application Support role
- Experience working on AWS cloud technologies (Lambda, SQS, SNS, S3, Dynamo DB, Step Functions, EC2, Fargate etc.)
- Must be knowledgeable in SDLC and experience in raising development bugs – including priority assessment, high quality analysis, and detailed investigation
- Must have fundamental working knowledge of RDBMS (Oracle, SQL server and RDS) – including stored procs, complex joins, database query plan analysis and monitoring
- Broad knowledge of server administration across different operating systems such as Linux and Windows technologies. Good shell scripting experience is a must. Ability to use python scripting is an advantage
- Ideally familiar with monitoring tools such as DataDog, PagerDuty, Splunk and Centreon
- Demonstrable experience of working on highly transactional, available and scalable business critical systems
- Good understanding of software architecture; understanding component and application breakdown and interaction
- Commercial awareness Knowledge of, or experience of working in the financial services industry would be a plus
- Excellent understanding of software systems and technology
- Good understanding of software support team functions and a solid understanding of the end to end application development process.
- A strong desire to keep up with all of the latest developments in related technologie.
Communication
- Must be a strong communicator both written and verbally in English
- Excellent listening, presentation and interpersonal skills
- Ability to communicate ideas in both technical and user-friendly languages.
How to Apply
If you’re ready to take the next step in your career and join a world-class team at S&P Global, we encourage you to apply for the TechOps Application Support Engineer position. To apply, please visit the official careers page at S&P Global Careers and submit your application.
Don’t miss this exciting opportunity to be part of a dynamic and innovative organization. Apply today and start your journey with S&P Global!
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