Agoda Technical Support Engineer
Are you passionate about technology and eager to solve complex problems in a dynamic environment? Agoda, one of the world’s fastest-growing online travel agencies, is seeking a skilled Technical Support Engineer to join their team in Gurugram. This role offers the opportunity to work with cutting-edge technologies, support global operations, and contribute to an innovative, customer-focused organization.
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Why Join Agoda?
Agoda is a leading global platform that offers travelers a vast selection of accommodations, flights, and travel services. With a strong focus on innovation, Agoda leverages data and technology to provide personalized and seamless travel experiences. As a Technical Support Engineer at Agoda, you’ll be part of a diverse, inclusive, and collaborative team that values creativity, problem-solving, and professional growth.
Job Responsibilities
- Supporting our global end-users in day-to-day hardware and software setup, installation, configuration and problem troubleshooting.
- Owning all aspects of the local office support. Infrastructure and Desktop.
- Supporting Office infrastructure and network.
- Building laptops and setting up workstations.
- Ensure endpoints meet the security KPIs (Patching, OS and AV)
- Maintaining and tracking IT inventory.
- Proficient in Azure/Active Directory users and computers management
- Proficient in Enterprise systems management tool such as Intune, Configuration Manager, Kace, Altiris
- Proficient in mass computer deployment solution such as Autopilot and JAMF
- In-depth knowledge of Windows/MacOS/Office in corporate environment
- Willing to travel, work shifts and do on-call.
- Ability to work independently and as a team player.
Experience and Skills
- 3 years’ experience in supporting office, network and desktop infrastructure.
- English: full professional fluency.
- Ownership, you look for solutions and do not pass on problems.
- Customer Service minded, all the way.
- The desire to keep up with the latest technologies and stay ahead of the curve.
- Great communication and interpersonal skills; a good sense of humor is always a plus
- Must be a team player.
How to Apply
If you’re excited about the opportunity to join a global leader in the travel industry and make an impact as a Technical Support Engineer, apply now!
Visit the official job posting at Agoda Careers and submit your application.
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