Exciting Opportunity at Splunk – Join as a Technical Support Engineer | Apply Now!!

Technical Support Engineer

Are you passionate about solving complex technical challenges and providing top-notch support to customers? Splunk, a leader in data analytics and machine learning, is looking for talented individuals to join their team as Technical Support Engineers. If you thrive in a dynamic environment and have a knack for troubleshooting, this could be the perfect opportunity for you!

About Splunk

Splunk is a globally recognized company specializing in turning machine data into valuable insights. Their innovative platform helps organizations monitor, analyze, and act on their data, enabling them to achieve operational excellence. With a commitment to pushing the boundaries of technology, Splunk is at the forefront of driving digital transformation across industries.

Responsibilities

• Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships
• Take ownership of resolving customer problems while ensuring an outstanding customer experience
• Champion our customers throughout the entire support case journey
• Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our core platform
• Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
• Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service (KCS) principles and methodology
• Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
• Drive continuous improvement of tools, processes, and product supportability
• Perform other job-related duties as assigned and participate in special projects.

Requirements

• Outstanding interpersonal skills and excellent communication – both verbal and written
• Foundational experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OS
• Basic understanding of networking concepts (TCP/IP, UDP, DNS, NAT, gateways, etc.)
• Logical approach to problem solving and strong troubleshooting skills
• Excellent time management skills with the ability to adapt to changing priorities of customer issues
• Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge
• Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates.

Nice to have

• Experience in customer facing technical support, system administration role
• Exposure to cloud technologies such as AWS (including Amazon EC2 and S3), Google Cloud Platform, or Microsoft Azure
• Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages
• Familiar with virtualization (VMWare, Hyper-V, KVM, etc.)
• Knowledge of JavaScript, Node.js, Apache, or similar front-end and web technologies
• Understanding of regular expressions (Regex) and relational databases.

How to Apply

Ready to take your career to the next level? Apply now for the Technical Support Engineer position at Splunk by visiting Splunk Careers. Don’t miss out on this chance to be part of a global leader in technology!

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