Technical Support Engineer
Are you a passionate Technical Support Engineer looking for an opportunity to work with a leading open-source solutions provider? Red Hat, a globally recognized company known for its commitment to open-source software, is seeking talented individuals to join their dynamic team in Pune. If you have a knack for troubleshooting and a desire to help customers succeed, this could be the perfect role for you.
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About Red Hat
Red Hat is the world’s leading provider of enterprise open-source solutions, including high-performing Linux, cloud, container, and Kubernetes technologies. Red Hat’s approach to delivering reliable and high-performing technologies aligns with its commitment to community-driven development. Joining Red Hat means becoming part of a company that values innovation, collaboration, and customer success.
Responsibilities
- Provide technical support to Red Hat enterprise customers
- Work with Red Hat enterprise customers across the globe on 24×7 basis that requires one to work in different shifts periodically
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- Exceed customer expectations by providing outstanding customer service
- Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
- Contribute to the global Red Hat knowledge management system while working on customer issues.
Experience
- 3+ years of Linux experience in the enterprise sector, with excellent administration skills
- Thorough knowledge of the Linux kernel, networking, and memory management
- Excellent troubleshooting skills, and a passion for problem solving and investigation
- Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus.
Why Red Hat?
Working at Red Hat offers you the opportunity to be part of a company that is a pioneer in open-source technology. Red Hat provides a collaborative and inclusive work environment, opportunities for professional growth, and the chance to work on innovative projects that impact industries worldwide.
How to Apply
Ready to advance your career with Red Hat? Apply now to become a Technical Support Engineer and join a team that values expertise, collaboration, and customer success.
Don’t miss this chance to be part of a leading open-source solutions provider and make a significant impact in the tech industry. Red Hat is waiting for talented individuals like you to help drive innovation and customer satisfaction.
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