Join as Application Production Support Role at Genpact

Application Production Support at Genpact

Are you looking to advance your career in a dynamic and fast-paced environment? Genpact, a global professional services firm delivering digital transformation by putting digital and data to work to create competitive advantage, is looking for talented individuals to join their team as Application Production Support. This is your chance to be part of a company that thrives on innovation and excellence.

About Genpact

Genpact is a leader in global business services, with a unique blend of process, analytics, and digital technologies. Their services help businesses worldwide to reimagine their processes and adapt to the ever-changing market. With a presence in over 30 countries, Genpact offers a multicultural and inclusive work environment where employees are encouraged to bring their best selves to work every day.

Responsibilities

• Monitoring spark jobs.  
• Creation of jobs and jobplans using UC4 
• Monitoring jobs/jobplans in UC4 
• Restart, cancel , apply breakpoint to UC4 jobs using DALM  
• Use of postman to run various commands 
• Deployment of jar and config files  for jobs. 
• There is a slack group help-rps. Engineer is responsible to answer all questions asked by other teams in this channel 
• UC4 
• Database: hive/hbase 
• Tools: Jira , Github 
• Open for shift environment. There will be morning and night shifts on rotation basis. 
• Ability to interface professionally with all levels of management. 
• Must be able to take initiative and work independently. 
• Excellent analytical, organizational and time management skills 
• Excellent communication skills, ability to write and speak clearly, able to easily communicate complex ideas. 
• Strong presentation skills and ability to convey technical information to non-technical users. 

• Strong critical thinking skills 
• Participate in the testing of system upgrades and new features. 
• Develop and deliver training materials for end-users to enhance their understanding of the Paypal RPS. 
• Analyze system data to identify trends and issues that require attention. 
• Proactively monitor system performance and address potential issues before they impact users. 
• Maintain system configurations and user profiles as required. 
• Maintain clear and effective communication with clients, ensuring their needs are met. 
• Regularly update clients on system improvements, scheduled maintenance, and important announcements. 

Qualifications/ Skills

• Serve as the first point of contact for clients’ inquiries, issues, and requests related to
• RPS
• Respond promptly to user queries via email, phone, or ticketing system.
• Work closely with the Paypal RPS development team to identify system improvements and enhancements.
• Collaborate with clients to gather feedback and requirements for system enhancements.
• Provide a system support role for day-to-day systems operations, including monitoring, troubleshooting, and performance analysis in a 24×7 environment.
• Provide varying levels of implementation services through Configurations, analysis, validations, integrations, move to Production, go live support, transition in reference to RPS.
• Understand project scope, timelines and recognize risks.
• Provide status report and updates to Project Manager and project team members.
• Serve as subject matter expert on time and attendance.
• Resolving RPS tickets
• Responsible for fixing major critical issues, providing RCA, preventive and corrective actions for them and write code whenever required .
• Excellent written and verbal communication skills
• Strong analytical and technical skills
• ITIL Certified preferred and hands on experience on any ITSM Tool, ServiceNow experience required.

Why Join Genpact?

Career Growth: Genpact offers extensive training and development opportunities to help you grow your career.
Innovative Environment: Be part of a company that is at the forefront of digital transformation.
Global Exposure: Work with a diverse team of professionals from around the world.Employee-Centric Culture: Genpact values its employees and offers a supportive and inclusive work environment.

How to Apply

Ready to take the next step in your career? Apply now for the Application Production Support position at Genpact by visiting Genpact Careers.

Don’t miss this opportunity to join a leading global company that values innovation, excellence, and career growth. Apply today and embark on a rewarding career journey with Genpact!

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