Technical Helpdesk Support Engineer
Are you a seasoned Technical Helpdesk Support Engineer with over five years of experience? Are you looking for a dynamic role within a leading global financial services group? Look no further! Macquarie Group is seeking talented professionals to join their team as an Associate – Technical Helpdesk Support Engineer. This is your chance to be part of an innovative company where your skills and expertise will be highly valued.
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About Macquarie Group
Macquarie Group is a global financial services provider with offices in 33 markets, employing more than 15,700 people. It offers a range of services including asset management, retail and business banking, wealth management, leasing, and commodities trading. Known for its entrepreneurial spirit and deep expertise in the markets it serves, Macquarie Group is committed to providing innovative solutions for its clients.
Key Responsibilities
- 5+ years of experience in IT technical desktop support with solid troubleshooting skills. Hands-on experience with Windows and Mac OS environments.
- Good understanding of computer systems, mobile devices (iOS), and other tech products. Knowledge of Microsoft technologies (Windows 10, Office 365, and Active Directory).
- Familiarity with remote desktop applications and IT help desk software (e.g., Virtual Desktop, Remedy, ServiceNow).
- Excellent communication skills (both verbal and written). Strong problem-solving skills with the ability to provide novel ideas to solve problems.
- Strong stakeholder engagement and presentation skills, as well as proven analytical and problem-solving abilities.
- Additional certification in Microsoft, MacOS, or similar technologies is a plus.
What role will you play?
As a Helpdesk Engineer, you will collaborate with various teams across the Macquarie lines of business to support their desktops/VDIs and mobile devices. You will be responsible for diagnosing and troubleshooting technical issues, including account setup, laptop/phone configuration, and network configuration.
You will monitor and resolve computer system issues, ensuring that all incidents are properly logged and that accurate records of interactions and resolution steps are maintained. Additionally, you will follow up with business users to confirm their IT systems are fully functional after troubleshooting. You will also document technical knowledge in the form of notes and manuals. Furthermore, you will provide on-site support for AV systems during events, town halls and meetings.
Benefits
Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:
- Hybrid and flexible working arrangements
- One wellbeing leave day per year
- Paid parental leave as well as benefits to support you as you transition to life as a working parent
- Paid volunteer leave and donation matching
- Other benefits to support your physical, mental and financial wellbeing
- Access a wide range of learning and development opportunities
- Employee Assistance Program, a robust behavioural health network with counselling and coaching services
- Recognition and service awards.
How to Apply
If you are ready to take your career to the next level and join a leading financial services group, apply now for the position of Associate – Technical Helpdesk Support Engineer at Macquarie Group. Click here to submit your application and take the first step toward an exciting new opportunity.
Don’t miss out on this chance to join a company that values your expertise and offers unparalleled career growth. Apply today and become a part of Macquarie Group’s success story!
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