Technical Support Specialist
Are you a tech enthusiast with over 2 years of experience in technical support? IBM India is looking for dedicated professionals to join their team in Bangalore as a Technical Support Specialist. This role involves providing exceptional technical assistance, resolving customer issues, and ensuring high customer satisfaction.
Role: Technical Support Specialist
Job details
Location: Bangalore, IN
Category: Infrastructure & Technology
Employment Type: Full-Time
Contract Type: Regular
Company: IBM India Private Limited
Why IBM?
IBM is a global leader in technology and innovation, offering a dynamic work environment, opportunities for career growth, and exposure to cutting-edge technologies. As a Technical Support Specialist at IBM India, you will be part of a team that values expertise, encourages continuous learning, and supports professional development.
Table of Contents
Your Role and Responsibilities
- Demonstrates leadership in innovative problem resolution techniques.
- Provides support and assistance to others.
- Services may be directed by a service call management process or be performed as part of a team.
- Possesses an extensive knowledge of complex workstations, personal computers, printers, and mobile computing devices.
- Communicates with IBM management and/or team members on a timely basis to inform regarding status of work, of potential or existing problems, and to seek advice and assistance.
- Maintains business like communications, conduct and appearance, and otherwise demonstrates a courteous, positive and professional attitude at all times.
- Performs a full workload of technical services to IBM employees.
- Makes appropriate use of reference materials, support centers and diagnostic aids.
- Performs problem determination utilizing the diagnostics, reference documentation, service aids, tools and test equipment.
- Diagnoses equipment malfunctions accurately & promptly.
- Fully document all issues in an accurate and timely manner
- With assistance as necessary, analyzes problems in the areas of hardware/software installation, migration and operational services using existing techniques and tools.
- May challenge the validity of and make recommendations for improving the processes and procedures used for services delivery.
Required Technical and Professional Expertise
- Excellent Communication as well as Customer service skills and problem-solving ability.
- Mobile Device Skills.
- Strong operational knowledge and experience of Windows 10, Windows 11, Red Hat Linux, Mac OS, and iOS operating systems, common application programs, system diagnostics and local/remote support structure.
- Experience supporting Outlook, MS Office, MS Teams, WebEx, Box, and Windows.
- Knowledge of system configuration, physical and network connectivity.
- Ability to provide information and direction to others in a clear and concise manner.
- At least 2 years Windows support experience professionally and/or personally
- At least 2 years professional troubleshooting expertise
- Customer support experience and service focus
- Active listener with flexibility to modify approach and adapt to customer needs
- Ability to multi-task
- Proven problem solving skills
- Knowledge sharing
- Ability to handle pressure of high volume & to be a exceptional performer on a daily basis.
Apply Now!
If you’re ready to take your career to the next level and join a prestigious company like IBM, don’t miss this opportunity. Apply now through the IBM Careers page.
Embark on a rewarding career journey with IBM India and make a difference in the world of technology!
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